Hello I'm very unhappy with Betchan Casino. I've made a total of 37 deposits with a particular credit card. I've asked support if there is any bonus available for me he awarded me 20 spins. After I've completed the wagering of the bonus I had 300 EUR in my account. Then I requested a withdrawal and they asked me to upload pics of the cards. I did but the one card were not in my name. Let me quickly explain my older brother have several bank accounts and he passed this account to me about two years ago. I have full access to the account and it is my name and phone number on the account. The only thing is it is still my brothers name on the credit card because it have not expired yet and once it does the new card will have my name on it. I explained everything to Betchan and send them all the proof I even offered to send my brothers ID to them to proof it but they still removed all my winnings claiming that 3rd party payments is not allowed. Fair enough even though it is basically my account. My problem is I've made more than 700 EUR deposits with that one card that is in my brothers name. I've won 300 EUR from a bonus I received and not as a direct result from the deposit I made with that card. If they remove all my winnings shouldn't they also then refund all the deposits I've made using that card? I mean it is a lose lose situation for me now. They get to keep the deposits and then confiscate all my winnings also? That is not fair according to me. Should I just go to the bank and charge back all the deposits or what must I do? Any help would be great. Thanks.