Ag Awards

Betchan Casino - Unjustified account closure after winning for the first time

Complaint Info
Disputed casino Betchan Casino
Reason Declined payment
Amount $ 300
Inactive user
Posted on January 3, 2017

Betchan closes my account after winning for the first time. I've made $350 worth of deposits at Betchan and after winning a $300 and requesting a withdrawal my account get blocked. Live chat only says "Your account has been closed due to fraudulent practice." With no further explanation. I've provided all documents to them as well. Please Askgamblers help me get my winnings.

Posted on January 5, 2017

Dear Player!

The proofs were sent to AskGamblers Support Team.

BetChan Casino Team.

Posted on January 6, 2017

AskGamblers Complaints Team have been provided with sufficient information and reasonable grounds in regards of this complaint to confirm the fact that Betchan Casino acted in full compliance with their Terms & Conditions. Player failed to meet the verification process and that is why account was blocked and winnings confiscated. Moreover, we have been confirmed that player committed fraudulent activities by presenting forged documents, and by that act breached casino term #1.24

"1.24 Besides, we use special anti-fraud methods to prevent any type of financial fraud on the website. Any attempts to take fraudulent actions will lead to immediate termination of the player's account. Betchan Casino reserves the right to determine any claimed bonuses or promotions, competition entries or accounts which connected to the same person, using all the appropriate means. In case any multiple accounts have been used, Betchan Casino immediately abolish any bonuses and bonus winnings, furthermore terminate such accounts and withhold promotional benefits the player ever had."

And since AskGamblers Complaints Service is designed and meant to help honest players with real troubles, it is now obvious that this is not the case with this particular issue. AskGamblers Complaints Team maintains zero tolerance towards players trying to conduct any kind of fraudulent activities, therefore this complaint is being rejected and player has been restricted from using AGCCS from now on.

Betchan Casino Complaints

  • 35 of 37 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,852 USD avg amount

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