On monday I deposited via my german credit card and received a 50% Bonus plus freespins for my deposit, after wagering the required amount, I tried to deposit my winnings, only 100 euros after a deposit of 30, but withdrawal requests keep getting cancelled. Was in their online chat several times, they provided false information, I should use other withdrawal methods like neteller or trustly, unfortunately none of these methods are actually availabe for me. The only other one availabe for me from Germany would be ecopayz. Which I never used, dont have an account and after reading several reviews, I decided that I definitely dont want top open an account with them. Betchan keeps saying they cant withdraw my money to my credit card and that I have to use ecopayz instead. I declined to do so because of the reasons above. And their policy is, like usual, that deposit and withdrawal method must be the same, so i asked them again to please follow their policy and withdraw the money to my credit card, in case there is an issue trying to do so, I am sure betchan could fix it. But they tell me there is nothing they can do and I have to use ecopayz instead.