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Betchan Casino - Waiting 3 weeks on a $1,500 payout

RESOLVED
djeuro1981 Australian Capital Territory Message
Posted on October 10, 2018.

I have contacted this casino in regards to my payout of $1500 from September 19th I have not received payout and it's been over 20days I have had to follow up every single day to be told it's an error with there system then 3 days ago I was told the error was fixed with withdrawals to credit cards and yesterday I contacted them to be told the issue is still not fixed,they have told me I will receive an email to know where I'm at with my withdrawal but yet it's been nearly 3 weeks with not a single email or anything from there finance team..they are quick to take your money but yet I am still waiting on my withdrawal...this is an absolute joke

AskGamblers
Posted on October 15, 2018.

This complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on July 19, 2019.

This complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on July 19, 2019.

Dear Askgamblers,

Caused by wire card temporary breakdown there had been a delay in payment processing, however, later on, the issue was
regulated by the means of manual deposit of 1,500 AUD.
Iā€™m kindly asking you to reconsider this complaint and mark it as resolved.
We are sincerely sorry for all the inconveniences caused by the breakdown.

Kind regards,
Betchan

AskGamblers
Posted on July 19, 2019.

Dear @djeuro1981,

Please confirm if the issue has been resolved. Be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly. Please keep in mind that as per the AGCCS terms providing updates in a timely manner is a must.

Thank you for your cooperation.

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