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Bet365 Casino - Cvercharge technical, customer service

Complaint Info
Disputed casino Bet365 Casino
Reason Other
Posted on May 16, 2014

I have a huge complaint. My funds are in canadian dollars. Yet when I say put 40 from my visa they charge 45. Yet on payment I dont get any extra. This problem never happens with other casinos. I figure with all my deposits I lost 120. I told the customer service rep I was charged 40 cents a minute he put me on hold for 15 minutes..its ridiculous and cost me alot. I qualified for their 25% cashback but on fine print it said a transfer of 50 had to be done. I was playing with alot more. Last night was the kicker I made a play on the livebet and clicked ok it processed but didnt go through. The line changed and it cost me 25 bucks. Even though I made teh wager in time. With the money time charges and effort soent I feel I am owed at least 200 Id appreciate your help

Posted on April 16, 2014

Dear @speed1975,

AskGamblers Complaints Team have been informed by Bet365 Casino, that the issue has been resolved. Please confirm?

Please be in aware in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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