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Having troubles to verify my account


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By tyler
10 years ago
Message on forum
hi ive been having problems getting my account vertified and my money sent to me that i won on a debit ending 7031 which i deposited on n won i have complyed with everythink they have asked for on more than one occation i have sent passport drives licence bank statement police letter and back and front of card i used to deposit and win on one i requesting the withdrawal of 500 onto i am now being told that unless i send them proof of card ending 7023 that i stated i no longer have then they cant vertify and sent payment ? i have all the emails which i could send if needed they seem to just be delaying it so they dont have to pay out ive already waited over 24 hours thank u
Disputed Casino Noxwin Casino
Amount £2000

Discussion

User name
Based on player's last comment, we consider this case as resolved and it is now officially closed.
User name loyalty-level-2
Case can now b closed received the money
User name loyalty-level-2
Now im getting told diffrent and feel im been given run around yet again kris in chat was lovely and helpful but then i get to chat to someone else hours later who now tells me diffrent ive uploaded chat copys and a copy of where one says sucess and other pending yet again
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User name loyalty-level-2
Update been told tha payments r processin so we shall see fingers crossed it sorted

Noxwin Casino Complaint Stats

Resolved 23 / 40
Avg. Amount $1,052
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

Noxwin Casino Complaints

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Payment is delayed beyond advertised payment time frames
I have requested a withdrawal of 82 euro on my Skrill account on April 18, 2018 and I have not yet received paid although it writes on your website a withdrawal time of 0-24 hours and on their website a payment within 1 hour. Make your withdrawals Faster! Jul 27 2017 02:13 Noxwin believes in fair gambling and that's why we just made our payouts faster than ever! Actually, we are so sure of our fast withdrawals that we are ready to compensate every player whose cash out takes more than 1 hour! For Sports betting fans - If a withdrawal is delayed with more than 1 hour, you will get 5 $ / € For the Casino lovers - In case your payouts exceed 1 hour we will credit you 20 Free Spins This Payment Policy applies only to withdrawals made by: Skrill, Neteller, Credit Card or any other E = wallet! Special Terms and Conditions of the Offer:   Only players who have successfully passed our verification procedure are eligible for the fast withdrawals! This applies only to withdrawals up to $ 1,000 / € The 1-hour option applies for withdrawal requests made between 08:00 - 20:00 CET every day. Only E-wallets and Credit Cards are eligible for fast withdrawals! Noxwin reserves the right to exclude players from the 1-hour withdrawal feature in case of fraudulent or abusing activity. What to do in case of delay? Just contact our Customer Support via live chat or email: [email protected]! After we check why the delay happened we will take the relevant actions! On a live chat, they tell me every day that the payment will be short but I do not get the money from them on my skrill account.
Status solved Resolved
€165