Complaint #16 Amerio Bet Casino

Max win rule violated

By katarina s.

1 year ago

Deposited in Amerio 10 euro and got 300% bonus 30 euro.

Attached please see screenshot of terms for this bonus. Terms say that max win after wagering is 5 x BONUS amount.

After I finished wagering my balance dropped to 50 euro - which is 5x DEPOSIT (not 5x bonus as in terms).

After I contacted them I was told that it was the system setting to pay only 5xdeposit. Is this OK? Can they publish bonus terms and then blame the system? They said they cannot do anything about it (because it was system) and this decision is final.

Attached please see chat screenshots.

Thaks for your help

Katarina

Disputed Casino Amerio Bet Casino

Reason Bonus terms violation

Amount €150

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sakatoyo

• Bayern • 4 reviews

1 year ago

Dear all, remaining part 100 (in the meantime I succesfully withdrew 50 euro) was added to my real balance. I already requested withdrawal of 100, so we will see how it goes :)
Thank you Askgamblers very much for your help!! Complaint resolved.

AskGamblers

• Support Team

1 year ago

Dear @Sakatoyo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Amerio Bet Casino

• Representative

1 year ago

Dear Player,
Thank you for your patience and consideration. We have investigated: there are indeed discrepancies in the bonus description and its mechanics. You will be credited according to the bonus description. Thank you for finding this inaccuracy and helping to correct it. Best regards, Your Amerio.

Amerio Bet Casino Complaint Stats

Resolved 7 / 8

Avg. Amount $148

Avg. Complaint Duration 4 days

Avg. Response Time 2 days

Amerio Bet Casino Complaints

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I made a withdrawal of 400 USDT on March 18 (the account has been verified), before I made deposit with BTC but they do have withdrawal option for BTC which is very strange. The only option is USDT. But that was not a problem for me and I requested a withdrawal of 400USDT via Tether (The total balance was 519usd). I was told it takes 48hours to process the withdrawal. So I went to chat after 2 days. Upon checking I was told everything was fine and I should wait. Nothing changed for another couple of days so I went on the chat once again and I was told finance team is working on it. After another couple of days I was told the team is checking my game play and today, March 26, when I logged in to the account I noticed the withdrawal has been denied (I did not receive any email). The chat told me this is because I requested a withdrawal via different method. But as I told, the only option was Tether (USDT). After that the chat member simply told me ok, so in this case please make withdrawals partially, 50USDT for example. I see that they are not willing to pay out because the way they are talking is simply making random stuff up in order to stall the whole process.

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