Amerio banned my account without paying remaining balance

Hello I wanted to ask for help regarding my withdrawal not being procced first i was told to wait 48 hrs to process withdrawal and nothing.

I asked customer service stated has been reported to the right dept that there is no accurate time when my money will be withdrawn.

I don't know were else to go for help til i saw a complain service here in askgamblers.

Deposited in Amerio 10 euro and got 300% bonus 30 euro.

Attached please see screenshot of terms for this bonus. Terms say that max win after wagering is 5 x BONUS amount.

After I finished wagering my balance dropped to 50 euro - which is 5x DEPOSIT (not 5x bonus as in terms).

After I contacted them I was told that it was the system setting to pay only 5xdeposit. Is this OK? Can they publish bonus terms and then blame the system? They said they cannot do anything about it (because it was system) and this decision is final.

Attached please see chat screenshots.

Thaks for your help

Katarina

I found out about Amerio casino via Askgamblers as it was added recently. However, I am having problems with them regarding my withdrawal. So the story goes like this:

I made a withdrawal of 400 USDT on March 18 (the account has been verified), before I made deposit with BTC but they do have withdrawal option for BTC which is very strange. The only option is USDT. But that was not a problem for me and I requested a withdrawal of 400USDT via Tether (The total balance was 519usd). I was told it takes 48hours to process the withdrawal. So I went to chat after 2 days. Upon checking I was told everything was fine and I should wait. Nothing changed for another couple of days so I went on the chat once again and I was told finance team is working on it. After another couple of days I was told the team is checking my game play and today, March 26, when I logged in to the account I noticed the withdrawal has been denied (I did not receive any email). The chat told me this is because I requested a withdrawal via different method. But as I told, the only option was Tether (USDT). After that the chat member simply told me ok, so in this case please make withdrawals partially, 50USDT for example. I see that they are not willing to pay out because the way they are talking is simply making random stuff up in order to stall the whole process.

I am attaching the screenshots of my withdrawal which was denied, my total balance and the history of the live chat. If there is anything else I need to provide let me know.