Amerio Bet Casino - Amerio banned my account without paying remaining balance

Dear Amerio Bet Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Hello,
Dear player,
Thank you for your enquiry.
Your account has been temporarily blocked because a sportsbook provider flagged you as an account with suspicious activity. We are conducting a review and will provide a response within 30 business days in accordance with our policy.

Dear all,

After careful consideration and evaluation of the situation at hand, and Casino statement that the investigation will last up to 30 days, the AskGamblers Complaint Team had no other choice but to close the complaint as Unresolved.

We do, however, recommend Amerio Bet Casino to request a reopening of the complaint, once the investigation has been concluded.

Dear all,

This complaint has been reopened as per Amerio Bet Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

Dear Player. You have filed a complaint to the regulator.
And we, in order to combat fraudulent actions, offered the player to undergo a video interview.
You were twice sent an invitation for an interview. To both of them we did not receive a response. After that we notified you that in case you ignore the third invitation, we will consider your actions as fraudulent and will not unblock your account.
You ignored the third invitation as well.
We then wrote about our decision to the regulator. The regulator considered all the circumstances of the complaint and sent us a reply that the player's complaint was rejected and our actions were legitimate.
Best regards, your Amerio.

Dear Amerio Bet Casino,

Please provide official regulator's rulling with all details clearly visible to our team. Needes document you may send to suppor­t@a­skg­amb­ler­s.com

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Dear AskGamblers. The official decision of the regulator has been sent to your e-mail: suppor­t@a­skg­amb­ler­s.com for your review. Best regards, your Amerio.

Dear Amerio Bet Casino,

Please note that we have not received any email related to the matter in question. We would appreciate if you could resend it to suppor­t@a­skg­amb­ler­s.com

Thanks in advance for your cooperation.

Dear AskGamblers. We have sent you an e-mail again: suppor­t@a­skg­amb­ler­s.com. Best regards, your Amerio.

Dear all,

Following a review of valid information and proof presented by Amerio Bet Casino management, the AskGamblers Complaint Team hereby confirms that the issue, subject to this dispute, has already been raised with and ruled by the operator's appointed ADR entity.

Based on the abovementioned information and taking into account the AGCCS policy of compliance with the decisions taken by the official regulatory bodies and/or ADR entities, the AskGamblers Complaint Team has no other option but to close the case as resolved in operator's favour.