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Amerio Bet Casino - Cryptocurrency deposit

RESOLVED

Complaint Info

Disputed casino

Amerio Bet Casino

Amount

€ 11

Posted on August 29, 2024

Two days ago I made a deposit in the TON cryptocurrency in the amount of 11 euros and to this day there are no funds in the account. Live chat does not want to tell me how long it takes for the financial department to check the transaction for which I sent all the necessary data. Live chat constantly dismisses with ambiguous answers and I cannot find out where my money is. I am counting on askgamblers help in this matter because I cannot communicate with the casino

Posted on August 30, 2024

Hello dear player! We have investigated this case, there was a delay on the part of the payment provider, the money was credited to your account and as an apology for the wait, a personal promo code was sent to your mail. Please reply back if everything is ok now and thank you for waiting.

AskGamblers
Posted on August 30, 2024

Dear @grzegorz1972,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Posted on August 30, 2024

Thank you for your answer. The funds have indeed arrived. I hope that the account will also be verified quickly. I consider the complaint resolved and completed. Best regards.

AskGamblers
Posted on August 30, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.