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Balance disappeared


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By NURNUr
2 years ago
Account verified. The withdrawals were successful. While I was playing there were no problems. The last withdrawal of $300 was cancelled. Due to a casino error (I don’t understand what I violated as a player) They returned the last deposit and bonus, they told me to try to win again). What happened to my withdrawal? Wager won back. I did not place a bet higher than 1 dollar. The maximum withdrawal did not exceed . They also changed the bonus rules after my withdrawal request.
Disputed Casino Amerio Bet Casino
Amount $300

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
The casino contacted me and pointed out that there was a bonus error. I finished playing the wager and received a withdrawal within a few hours. The complaint has been resolved. Thanks Askgamblers!
User name

Dear Amerio Bet Casino,

The AskGamblers Complaint Team is kindly asking you to provide a detailed explanation of the issue along with all the relevant facts and evidence that could support your accusations towards the player. Please make sure to state all the relevant casino and/or promotional terms that you believe have been breached by the player, if any. Please send required information to suppor­t@a­skg­amb­ler­s.com directly.

Please note that according to the AGCCS Terms, we consider all the information presented during the course of our complaint process confidential and as such it will not be shared with third parties.

Please be in aware that in case you fail to respond and/or provide requested information within the given timeframe, the complaint will be closed as unresolved. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

User name loyalty-level-2
providing fake screenshots of the payment system. ? I ? Did you provide fake screenshots from a crypto wallet? ) For what ? It's easy to check this link. What is the point ? Completely confused. What exactly am I to blame for? Your versions are constantly changing. Ask me questions, I will answer everything. I did not provide fake screenshots.

Amerio Bet Casino Complaint Stats

Resolved 7 / 8
Avg. Amount $148
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

Amerio Bet Casino Complaints

See all complaints for this casino
Denied withdrawal and stalling

I found out about Amerio casino via Askgamblers as it was added recently. However, I am having problems with them regarding my withdrawal. So the story goes like this:

I made a withdrawal of 400 USDT on March 18 (the account has been verified), before I made deposit with BTC but they do have withdrawal option for BTC which is very strange. The only option is USDT. But that was not a problem for me and I requested a withdrawal of 400USDT via Tether (The total balance was 519usd). I was told it takes 48hours to process the withdrawal. So I went to chat after 2 days. Upon checking I was told everything was fine and I should wait. Nothing changed for another couple of days so I went on the chat once again and I was told finance team is working on it. After another couple of days I was told the team is checking my game play and today, March 26, when I logged in to the account I noticed the withdrawal has been denied (I did not receive any email). The chat told me this is because I requested a withdrawal via different method. But as I told, the only option was Tether (USDT). After that the chat member simply told me ok, so in this case please make withdrawals partially, 50USDT for example. I see that they are not willing to pay out because the way they are talking is simply making random stuff up in order to stall the whole process.

I am attaching the screenshots of my withdrawal which was denied, my total balance and the history of the live chat. If there is anything else I need to provide let me know.

Status solved Resolved
$400