I made a deposit of 2 000 SEK to recive the welcome bonus of 100%. I recived the bonus without any problems, and i had a wagering requirment of 80 000 SEK.
I started to play a Netent-game (Secrets of christmas). I won up to around 11 000 SEK. After that i changed game to Good girl, bad girl. After some few hundred spins i discovered that the wagering wasnt right, and that the game didnt contribute with 100% to the wagering. I looked the terms, and that game wasn't in the list of games that contribute with less than 100%.
So i asked support why it was so. After that they changed their terms and added that game in the list.
After that i waited a few days, and returned to the casino to play with the 9 990 i had left, but first i contacted support, to ask if there was any other games that didnt contributed with 100% , that wasnt on the excluded-game-list.
The support answered me that my account was suspended until i had verified my identity, and that i couldnt play until it was finished. So i did send in all the requested documents. After that i recived this mail:
Thank you for contacting our YoYoCasino Support Team.
We want to inform you, that your win in the bonus game have been declined by our Financial Department.
Your duplicate account has been found by our Department of Safety . This is forbidden by rules of our casino.
Your win have been canceled. Your account is closed without of chance to restore
During the next 24 hours your deposit in amount of 1800 SEK -10% ( transaction of the payment system "SKRILL" ) would return to you. Please request the withdraw 1800 SEK which have been returned to your balance.
If you have any additional question please do not hesitate to contact us via email suppor[email protected]oyocasino.com or via Live Chat.
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If i understand this right, they are accusing me of having more than 1 account on YoyoCasino, wich is not right!
I have only one account on YoyoCasino. I have an account on Boaboa, which is the same owner, but not 2 accounts on the same casino.
I dont know why they are accusing me of this, and i want to know why. I moved to a new apartment in December, so it's totally impossible that someone with the same IP-adress or something has played on this casino before.