Made a deposit of 0.15 BTC and ended up winning 0.3 BTC. Requested a withdrawal and a message came up saying staff approval was required, i then tried to login a few hours later to check my withdrawal status but was just sent back to the login screen with no message. Messaged chat and was told "Your account is closed. Your winnings are confiscated because of double-spend fraudulent actions." This was my first time using the site and my transaction was confirmed in 18 minutes. When i brought this up they ended the chat.
This player is double spender(fraudster). SoftSwiss (our platform provider) informed us about him.
Proofs will be sent to ASKG team, we will not continue any discussion with fraudsters.
Without regards to fraudsters
I would like to see these "proofs" you have as I do not even know how to perform a double spend, and i don't appreciate being called a fraudster.
The complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.
All and detailed proofs has been sent to ASKG team.
AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Betchan Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term #1.24
Besides, we use special anti-fraud methods to prevent any type of financial fraud on the website. Any attempts to take fraudulent actions will lead to immediate termination of the player's account.
AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.
No further communication with the player shall be maintained on behalf our team.
Betchan Casino complaints
- 14 of 18 resolved
- 2 days avg response
- 6 days avg complaint life
- 551 USD avg amount
Betchan Casino - Account disabled and payment declined for no reasonResolved
Betchan Casino - Account disabled and payment declined for no reason
After making three deposits of 500 mBTC each, I was down 1500mBTC. Still, I made a fourth deposit (receiving a 50% matching bonus). Playing slots and ...Read more
Betchan Casino - Confiscated my winnings, refused to explain whyResolved
Betchan Casino - Confiscated my winnings, refused to explain why
07 March I made the first deposit and got the welcome bonus. I used my own Neteller Account as deposit method. I played Demolition Squad slot, ...Read more
Betchan Casino - Account closed and winnings confiscatedResolved
Betchan Casino - Account closed and winnings confiscated
I have been a customer to Betchan Casino for several months and really liked the casino. I won my first €1200 two weeks ago after approxamately the ...Read more
Betchan Casino - Blocked account & confiscated winningsResolved
Betchan Casino - Blocked account & confiscated winnings
31 Januari I made the collect of 1200€ , this has been confiscated for no reson and my account is blocket. First they asked for: Proof of payment ...Read more
Have trouble with Betchan Casino?