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Betchan Casino - Account closed, 0.3 BTC confiscated

REJECTED
Complaint Info
Disputed casino Betchan Casino
Reason Declined payment
Amount BTC 0.3
Inactive user
Posted on August 31, 2016

Made a deposit of 0.15 BTC and ended up winning 0.3 BTC. Requested a withdrawal and a message came up saying staff approval was required, i then tried to login a few hours later to check my withdrawal status but was just sent back to the login screen with no message. Messaged chat and was told "Your account is closed. Your winnings are confiscated because of double-spend fraudulent actions." This was my first time using the site and my transaction was confirmed in 18 minutes. When i brought this up they ended the chat.

Posted on September 1, 2016

Hello!

This player is double spender(fraudster). SoftSwiss (our platform provider) informed us about him.

Proofs will be sent to ASKG team, we will not continue any discussion with fraudsters.

Without regards to fraudsters

Betchan team

Inactive user
Posted on September 3, 2016

I would like to see these "proofs" you have as I do not even know how to perform a double spend, and i don't appreciate being called a fraudster.

AskGamblers
Posted on September 7, 2016

The complaint has been reopened as per Betchan Casino request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

Posted on September 9, 2016

Hello!

All and detailed proofs has been sent to ASKG team.

Br,

Betchan team

AskGamblers
Posted on September 9, 2016

AskGamblers Complaints Team has been provided with complete and detailed information regarding this case on behalf Betchan Casino management. We can now confirm that there are enough proofs that player is a "double spender". With this action, he breached casino term #1.24

Besides, we use special anti-fraud methods to prevent any type of financial fraud on the website. Any attempts to take fraudulent actions will lead to immediate termination of the player's account.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and close it officially.

No further communication with the player shall be maintained on behalf our team.

Betchan Casino Complaints

  • 36 of 38 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 1,803 USD avg amount

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