You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.

Vegas Crest Casino - Account closed and winnings voided due to high risk

REJECTED
Inactive user
posted on March 4, 2017.

I did like using this casino. It is hard to find a good casino for USA players. I lost more than i won probably. I enjoyed playing but when it came time where i won and requested payout i was told i would have to wait until Wednesday for payout to process. Today is that day, I was excited to get back on Vegas Crest and find out more about my payout. Now when I tried logging in, it did not allow me to. I asked customer service about it and they said my account was closed and to check my email. I checked my e-mail to see that their "Security Filters" have been triggered and thus my account is permanently disabled and they will refund my deposit which i have still not received. I should be receiving my deposit and winnings. My payout was supposed to be processed today. I find it really funny how Vegas Crest has disabled my account permanently the same exact day that i requested my payout. They say my account is deemed "high risk for safety and game fairness"? for what? they wouldnt explain for what, i have to e-mail them to have a full explanation. Then they say this decision is final and irreversible. I was very entertained using this casino from the start and now they have made me so upset especially for the fact that when i finally win, they close my account for "High Risk" the same exact day as my payout was to process. Very fishy and shady act. This issue needs to be resolved. I am so furious I am thinking of speaking with the gaming commission about this since I have also seen similar complaints about this Casino.

AskGamblers
posted on March 4, 2017.

Dear @lochsin,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Inactive user
posted on March 6, 2017.

I had a withdrawal request for $1,100.. the day i was suppose to have the request processed. VEGAS CREST CASINO had deleted my account. I have not received a follow-up e-mail from them after sending them an e-mail to explain more why my account was deleted.

AskGamblers
posted on March 6, 2017.

AskGamblers Complaints Team have been provided with clear and undisputed evidence on behalf Vegas Crest Casino management that player violated their Terms&Conditions and more specifically, committed an activity which could and shall be potentially considered as fraudulent.

AskGamblers Complaints Team maintains zero tolerance towards player trying to abuse our complaints service and/ or not using it in a good faith. Based on the above AskGamblers Complaints Team decided to reject the case and suspend player's further access to AGCCS.

By subscribing you are certifying that you are over the age of 18.

Sign up for +420 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie policy.