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EUcasino - Account blocked, deposit not credited, support absolutely useless

UNRESOLVED
Complaint Info
Disputed casino EUcasino
Reason Amount not credited
Amount € 75
chilihead Switzerland Message
Posted on February 22, 2017

I signed up at this casino, and tried twice to deposit with SOFORT ÜBERWEISUNG.but it failed. then after several days I tried it again - it worked, but my account is blocked...so, there are 75€ in my account but I cannot use it. I contacted the support and this guys gave a me cool answer: yep, just send ID documents and the whole story will be solved in the next moments....yep...I felt for this lie. Nobody was around from the financial department.
So i tried it the next day...and after several attempts I got informed that my documents were not valid. well, I was fine with that, so I send them via mail more PDF and JPEGs...and everytime it takes hours till I receive a response. Which contains nothing more than silly phrases in my book.
"documents were not attached", and so on.
I never experienced such weak support. I wonder what will happen if you ever win at this casino.

Maybe one of you can help me with a more useful connection than those guys at the support?
Many thanks for that

AskGamblers
Posted on February 25, 2017

Dear EUcasino,

Please let us know if there's some update regarding this case.

chilihead Switzerland Message
Posted on February 27, 2017

No news as they say are good news, but NO
I am asking them on a nearly daily basis about "when is my account open again, and so my documents, which I send twice are finally approved"
And evertime I get the same answer: the payment depature is working on it, and it will be done asap...
The support, I assume innocent as I am not aware of the real structure of the departments there, is giving me only the answer as seen above

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