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Sun Palace Casino - Absurdly long delay of payments

UNRESOLVED
Posted on December 28, 2016

Cashed out $500 on 11-28, payment still has not been made. I have been verified, more than 3 weeks ago. Every time I contact finance no one can tell me any specifics. It's "there's been a delay,etc." Today I was just told that there will be no more payments until next year. I also have another $300 payment pending from 12-5.

AskGamblers
Posted on December 31, 2016

Dear Jack,

Please let us know if there's some update on your issue.

Posted on January 3, 2017

Talked to a rep on chat, he said it would go out but couldn't give me a date.

AskGamblers
Posted on January 26, 2017

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Posted on January 26, 2017

Made withdrawal of $500 on 11-28 and documents were verified shortly afterwards. I made two more withdrawals since that date, one on 12-5 for $300 and the other in late December for $500. Still haven't been paid a cent. Chat week after week with support are not very helpful lead to the constant promises of payments within 2 weeks that never materialize. Tried again today with financial support, couldn't get specifics, rep blamed the bank closures for the delay.

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