Complaint #271 7BitCasino

Withdrawal is has been stuck for more than 30 hours

By Tonymoach

3 years ago

My withdrawal request was approved by the financial department almost immediately after requesting it and it has been stuck on the side of the payment processor for over 30 hours now.

They keep giving me the same answer to "Be patient, you will have your money in a bit"

The withdrawal is stuck and nobody is doing anything about it!!

Disputed Casino 7BitCasino

Reason Delayed payment

Amount BTC0.002

Discussion

AskGamblers

• Support Team

1 year ago

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

AskGamblers

• Support Team

3 years ago

Dear @Tonymoach,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

3 years ago

Dear Tony Moach,

On behalf of the entire 7Bit Casino Team, we would like to extend our sincere apologies for the inconvenience and misunderstanding you have recently faced.

Our Casino has been experiencing some technical issues with cryptocurrency transactions, specifically through our provider CoinsPaid, which has resulted in delays in processing withdrawals.

As for the moment, the issues have been successfully resolved. Your funds are processing by the Payment System Provider and should be in your wallet shortly. Nevertheless, even if your withdrawal will be labeled as "Failed" our Finance Team will do as many attempts as will be needed until the transaction will proceed successfully. We would like to assure you that the Casino is not interested in claiming the fair winnings of our Players. We want the rightful owners to receive their prizes and this is the way it will be done. Once again, our team sincerely hopes for your cooperation and patience until the withdrawal will be done.

If you have any further questions about your case, please don't hesitate to reach out to our Support Team. They are available around the clock and will be happy to provide you with any updates.

Kind regards,
7Bit Casino team.

Inactive user

3 years ago

it's only the one withdrawal for 0.002 btc that has been pending since 07/24/2023 at 4:54 am. I have countless emails of me attempting to explain to them that there is clearly a technical issue that has caused my withdrawal to get stuck and they give me nothing but the same responses every time, which i tried to show as much of as i could in the 10 photos i was allowed to upload to this complaint. we have been going in circles and circles for 2 days now.

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

7BitCasino Complaints

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7Bit Casino - 11 days pending with no reason given kyc checked

Let me make this simple as possible.

On JULY 3RD, I requested cashout on my winnings.
No updates or reason given, I was told to wait when I spoke to agent on the website.

Given many people submitted complaints just within 24 hours, I think I have been patient enough.

However 4 days pass, JULY 7TH, the request is rejected and was asked for Identification. Also, The rejected cashout is not dated original requested date but the date of rejection.

On JULY 7TH, when KYC was requested, I submitted them. Today, JULY 11TH, after another 5 days later, I am told same repeated message and no reason is given.

While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

I am told that “it’s being processed and please wait patiently. And We can’t tell you any time frame or reason at the moment” as this is their standard procedure and I’m being impatient.

The crazy part is that I’m not the only one that’s suffering from the casinos deceitful actions.

Please see attached files for more info and if you need more information please let me know. Thank you.

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Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

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