Complaint #55 7BitCasino

Refusing to pay winnings of 2.9 BTC claiming Turkish players are not allowed

By Alican K.

7 years ago

Message on forum

I always look for a site to play from askgamblers to not have issues. I played over 6 bitcoin casinos all chosen by askgamblers ratings and didn't have any issues. (thanks for that by the way)

Last week i've chosen 7bits to play. (By checking if they accept Turkish users. *Attachment 1) As i had some issues about VPN use before, i always connect "live chat" after i sign up. I did the same here. I asked for live support to check "If there are any problems with my Turkish VPN or with my account" Ashley, the girl on the support said "everything is fine, you can deposit". (They can provide the chat log)

I deposited several times, lost and won, then i withdrawn 1.3 BTC, they sent it quick. (in 10 minutes) This week i made some more and more deposits. Last one i won some good money, tried to withdraw several times than support mailed me to confirm my identity. As i am familiar with the period i have sent my documents. After 2 hours of time i got a mail from their support claiming that they can not pay me because of i am a Turkish player and i must have know that i shouldn't play on their site. (At that moment i had 2.9 BTC on my account *Attachment 2)

As you can see on their site (if they change there is google cache and Attachment 3) Turkey is not one of the restricted countries.

So:

They allow me to sign up with choosing Turkey as nation. (As they've disabled my account, i cant take screenshots from nation section)
On askgamblers it says "Players from Turkey accepted".
They don't have Turkey on restricted countries.
I played there for over a week with many deposits and withdraw already nobody said anything
And more important; I connected and asked the support if there are any problems when i signed up (I am very sure i underlined VPN use and Turkish user), they said "everything is fine"

When i mention about live chat talk before i deposited first time they answer like that : "Support Agents are not experts in laws". They are sending me some terms of their sites saying that "It is legal for You to participate in the Games according to applicable laws in the jurisdiction of your residence." that term is on every single bitcoin site on askgamblers. And on my country not all gambling sites are banned. Goverment allows many bet sites. Event if they do depend on this term: How can i know which one is banned or witch one is not if the site is not telling me that they do allow me to play? Also if that term goes on, everybody who signs up to any site from askgamblers which askgamblers says "Players from Turkey allowed" can be cheated in this way.

As a result i want my 2.9 BTC winnings, than i'll close my account on that site. What they are doing is totally against the nature of life. I don't think that is any logic to explain that situation.

Disputed Casino 7BitCasino

Reason Declined payment

Amount BTC2.9

Discussion

AskGamblers

• Support Team

7 years ago

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

vincenthanna

• Turkey

7 years ago

Hello everyone,

Kyle from 7BitCasino contacted me and solved my issue. I got all my winnings of 2.9 BTC restored. Support of the 7BitCasino and Kyle himself said that they are very sorry because of that legal investigation time period.

I am very grateful for them solving this case in a best way for me.

Thank you 7BitCasino, thank you Kyle, thank you askgamblers.

7BitCasino

• Representative

7 years ago

Hello, Alican,

Considering explanations from regulator we have restored your balance and sincerely hope to have another change of providing you the best gaming experience.

Accept our apologies for the inconveniences and congratulations on winning!

Regards,
7BitCasino Team

7BitCasino

• Representative

7 years ago

Dear Alican,

We are in touch via email and skype and waiting for for the information from the regulator to clarify this issue.
It would be solved shortly and here we'll provide all the details.

Thank you for your patience.
Regards,
7BitCasino Team

7BitCasino Complaint Stats

Resolved 76 / 77

Avg. Amount $2,583

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaints

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It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

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It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

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