Complaint #281 7BitCasino

Refusing to give me my VIP level up spins

By Jared S.

2 years ago

So finally I hit VIP level 5 status and the first thing I noticed is that I didn't get my 100 free spins. I asked customer service and they told me I am not eligible because I have multiple accounts which is not true. They told me I am not eligible for bonuses but that didn't make sense either because I use bonuses and get free spins from agents when I ask sometimes. This is the third bonus they have refused to give me due to the multiple account claim which like I said is not the case. Customer service agents would stay in chat for hours and would give me the same automated response while throwing in snarky comments to get me angry. One agent even told me it is the responsibility of the player to decide whether or not I deposit at the casino... She basically was saying yeah 7bit casino doesn't honor bonuses so if I continue to deposit after knowing that's the case then it's my fault... Not theirs. I want 7bitcasino to give me the 100 free spins I'm entitled to for my VIP level up and also my other two sets of 100 free spins that I used a deposit bonus coupon code for and was denied based on this untrue multiple accounts claim. It has taken me a long time and many many deposits to reach level 5 VIP and this denial of my free spins has led me to file this formal complaint which seems to be my only recourse since customer service agents are refusing to let me speak to a supervisor or manager always saying they aren't available and closing chat on me. What doesn't make sense about all this as well is that agents issue me free spins and my deposit bonuses actually do work most of the time. The whole issue about my account not being eligible for bonuses due to multiple accounts is not only a false accusation but it seems that it isn't even enforced most of the time. 7bitcasino has been getting worse and worse and until this is resolved I am not gonna deposit ever again.

Disputed Casino 7BitCasino

Reason Bonus not given

Discussion

AskGamblers

• Support Team

2 years ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that 7BitCasino management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Frostbyte845

• California • 1 reviews

2 years ago

A temporary malfunction that cause you to duplicate your answer??? I mean come on what does that even mean? That wasn't an automated response... you guys read my response and ignored half of it and just regurgitated your last reply... that's not a malfunction.. that's how you treat me all the time... I'm sure you guys can come up with some way to compensate me for the bonus I wasn't given, all I'm asking for is one bonus even though you guys have denied me several. Also if you look at my original complaint I do mention the other spins I was denied as well as the VIP spins. I'm sure you guys will wait another 90+ hours before you reply to this because that seems to be how long I have to wait each time.

7BitCasino

• Representative

2 years ago

Dear FROSTBYTE845,

Thank you for taking the time to share your thoughts on 7bit Casino!

Firstly, let us apologize for the previous miscommunication. Unfortunately, we have faced a temporary malfunction which caused a duplication of our answer. Such an issue will not happen again and we would like to assure you, that our team does everything possible to fully understand every request and assist our Customers.

Speaking of your specific case, we would like to bring some clarifications explaining the difference between "multiple accounts" and "duplicates". These two concepts may look alike, however, they are not representing the same thing and are operated under opposite rules. "Multiple accounts" mean that a Player consciously created two or more profiles, which is not allowed with us. You may get acquainted with the rule by following these links:
https://prnt.sc/7uzExQufnirq
https://7bitcasino.com/terms-and-conditions
On the contrary, the term "Duplicate" means that you have been playing on our site sharing the same IP address with another person and it is not forbidden in our Casino. Once again, we do understand that public Wi-Fi can be a convenient choice for accessing our games. However, in order to prevent any potential abuse we have active limitations for receiving bonuses, which you can see in our "Bonus Terms" section:
https://prnt.sc/eepVjH9kzkHq
https://7bitcasino.com/bonus-terms

As for the current moment, there are no restrictions on your account. That means that you are free to receive our new offers for your further gaming activities. Sincerely hoping, that our explanations are enough to clarify the reason for the inability of bonus issuance earlier.

The next step of our discussion is the issuance of the bonus with the code "BONUSTG1" or its analog. Unfortunately, as we have stated before, this specific offer is already expired, and thank you for understanding that. Moreover, as far as we can see you have used your deposit for gaming activity which, of course, is only natural since it was created more than three months ago. Taking all of the above into account, we are currently unable to offer you anything similar to cover the bonus you tried to receive in May. What is more, we would like you to note that your initial request was pointed to the issuance of a VIP-level promotion. As a sign of our loyalty to you, it was credited to your gaming account in order to resolve this complaint. Therefore, all that we are asking you about is to show your understanding, since we cannot break our own rules.

Should you have further inquiries or require clarifications, please do not hesitate to contact via support@7bitcasino.com with our support team. They are ready and eager to aid you at any moment.

Best wishes,
7Bit Casino Team

Frostbyte845

• California • 1 reviews

2 years ago

Once again 7bit casino staff proves that they read only what they want to read and pretend to be oblivious to everything else.... I stated very clearly that I knew the promocode BONUSTG1 was expired by now.... I thank you for being so kind and generous in giving me my accounts ability to function in a way that any normal average basic plain old account should on your website.... especially after you just admitted that you KNEW that I never ever had duplicate accounts 🤔🤨😠😡... once again 7bit casino shows how much they value their customers... even ones who are level 5 VIPs such as myself.... ummm but as I was saying I made it quite clear that I would only consider this resolved if given free spins equivalent to the 122 I was denied in May (with similar coupon rules of course as well). Once again I want to let you know that I am aware that promo code is now expired... this I understand... hopefully you see the reason in my request and grant it to me so we can resolve this dispute... Hopefully with a little luck 😉 issues like this can be avoided in the future.

7BitCasino Complaint Stats

Resolved 76 / 77

Avg. Amount $2,583

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaints

See all complaints for this casino

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

Resolved

Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

Resolved

$10,100

7Bit Casino - 26 hours and waiting

Hello.. attempted to cash out yesterday , and it’s been 26 hours and still nothing.. starting to worry that I will not get my money. There has even been instances like this in the past where I was plain and clear robbed of my Winnings… really hoping this isn’t one of those cases. I don’t get how deposits go through almost immediately , but withdrawals take over a day long

Resolved

$7,538

7Bit Casino - Large Delay on larger win

This site advertised instant payments.

It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

Resolved

$5,000

48 hour delayed payment

I won't 198 LTCcand tried to withdraw 166 but was told within an hour that my limit was 150 LTC per week. Fine. I resubmitted for 150 LTC withdrawal almost 48 hours ago and all I get from support is that it is processing be patient. Even though their site says instant ltc payouts??? No legit established, trustworthy casino takes this long to pay out! There's no logical reason or excuse! I just want my money, please!

Resolved

$10,460

47 Hours and counting and no response form Casino

On September 30th 2024 I deposited .00011 btc on to 7bit. Not attached to a bonus. I proceeded to win .0025btc. I’ve been trying (and failing) to cash it out for almost 48 hours now. I’ve recalled it and changed addresses a times (and yes confirmed all of them via email) but my final withdrawal request is time stamped 24 hours ago. They have all just been stuck on pending. It has NEVER taken this long to cash out anywhere for me! No help from customer support just told to be patient and wait for my turn in the queue… but I know that’s not a sufficient answer for what’s going on! And yes I’ve cashed out from this account many times. It’s fully verified.

It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

Resolved

$152

Almost a week with no approval

I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

For those reasons, I’m reaching out here.

Resolved

$10,205

Pending Withdrawal Over 80 Hours Later

After making a $45.69 bitcoin deposit on August 9th 24' at 6:00:29 (UTC) I proceeded to win $5,154.63 or 87.22074 MBTC on Blackjack and requested an immediate withdrawal two short hours later on August 9th 24' at 8:19:20 UTC which is STILL in pending review over 80+ hours later on August 12th, 2024, at 1:46pm. Countless attempts to reach customer service through their VIP Support Chat and emails exchanged back and forth with my "VIP Personal Manager" Emily have resulted in zero determination of when this will be resolved. I have been told time and time again that the payment processing team has my pending withdrawal in their queue and that I should not worry as this is a "normal process for larger winnings" and that the verification will soon be done. After "expecting to hear soon" from their specialists and awaiting a review and verification from the Blackjack game provider I am sitting here with no clarification on when my withdrawal will be approved, what the issue at hand is, nor when I will receive my rightful winnings. This is highly concerning for a player who has had ZERO issues with previous withdrawals from 7Bit being processed, through BTC, to my Coinbase wallet. FOUR days later, and no line of sight on when I will be receiving my winnings. PLEASE HELP!

Resolved

$5,155

Long payment processing time on two withdrawals from 7Bit

I normally have my withdrawal requests approved and in my crypto account in a few short hours.

Typically if I request a withdrawal at night it’s in my account the next morning.

Recently I’ve requested two BTC withdrawals. One on May 24, for 15.51 mbtc and another on May 28 for 10.9 mbtc.

I ask the chat and they say there is high volume and it’s first come first serve and haven't gotten to mine yet. I emailed asking for updates with no email responses.

I like 7bit Casino and would continue to play there, but am concerned with this recent withdrawal request taking so long.

Resolved

$930

Stalling on payout

I recently started playing 7bit casino and after a few deposits finally made enough to cash out. Initially i cashed out after confirming a verification email without issue and left some funds in the account to continue playing. I again won enough to get a payout and cash out again. Only this time my payout had been pending for 2 days and the casino states that bitcoin are processed instantly. The casino however is telling me they are first come first serve everytine I ask for an explanation. I feel like the casino is putting me off hoping if they stall on this second cash out I will gamble the funds and lose....if they are advertising stant payouts then I expect instant payouts and I most certainly they are capable as my first payout went fine without a hitch. The bitcoin address in using is the same as the first payout so no issues there. Frustrated and tired of getting the runaround.

Resolved

$74