Complaint #129 7BitCasino

Rapid Transfer Deposit not credited to my account

By Per Rune B.

6 years ago

I made a deposit of 1250 Norwegian Kroner on 19.august 2020. Deposit was made via Rapid Transfer. The deposit was not credited to my account. Contacted customer service and sent a screenshot from my bank showing the transaction.
This was forwarded to the casinos Finance Department.
I have sent several emails and still get the same response: "We are really sorry for the inconvenience. Our specialists need more time to solve your problem. We are sorry for the inconvenience, but we still need time."
It is now 8 days since I made the deposit and I have not received any solution.

Disputed Casino 7BitCasino

Reason Amount not credited

Amount kr1250

Discussion

AskGamblers

• Support Team

6 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

vanja0178

• Norway

6 years ago

Thank you. The problem is now solved, and I look forward to using your casino.

Please close this ticket!

7BitCasino

• Representative

6 years ago

Dear VANJA0178 and AskGamblers team,

We are thankful for sharing your experience and apologize for waiting! However, let us explain the situation that occurred.

As soon as VANJA0178 provided confirmation that the funds were debited from his bank account, we immediately transferred this request for a solution. The payment system was involved into investigation of this issue, and we’ve been waiting for the update. To our deep regret, we have not received any reply so far.

Since our team does utmost to provide users only with a pleasant experience, we have credited the funds for the missing deposit of 1250 NOK to player's account.

Our team wholeheartedly hopes that the luck will on the player's side and VANJA0178 accepted our apologies.

Kindest regards,
7Bit Casino team

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

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Let me make this simple as possible.

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Given many people submitted complaints just within 24 hours, I think I have been patient enough.

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While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

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