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7BitCasino - Not approving payment of $6200

RESOLVED

Complaint Info

Disputed casino

7BitCasino

Amount

$ 6200

Posted on November 20, 2023

I recently began playing at 7bitcasino.com. I made a deposit of $200 (I did not use a deposit bonus). I hit several big wins during bonus rounds on a few games. I requested my winnings (0.17BTC=approx. $6200). It has now been over 15 hours and I still haven't received my winnings. According to their site the BTC payouts are instant. I have contacted customer service several times and keep being told that I need to wait longer. I feel this is nothing more than a ploy to keep from paying my winnings. I will attach screen shots below of my withdraw request and my conversations with the customer service representatives.

Posted on November 21, 2023

Dear FU7BC39,

We appreciate you taking the time to share your feedback. Our team has thoroughly reviewed your concerns and would like to provide a detailed explanation.

First and foremost, our goal is to offer you a secure gaming environment. We place a high priority on safety and fairness, therefore sometimes we conduct additional legitimization of bets. Your winnings underwent a comprehensive review by our financial department in collaboration with the game provider just to ensure that none of our rules were breached. We kindly ask you to note that once the gaming provider starts to examine your activity our team does not have an influence over the process. Nevertheless, our financial specialists have been making every effort to expedite the resolution of your case.

Due to the abovementioned, the Customer Care department did not have information on precise time frames to provide you with. Accept our sincere apologies for the delay and inconvenience this may have caused during the process.

What is more, it is crucial to emphasize that the sum you stated at the beginning of the complaint was successfully withdrawn in full. 7Bit Casino would like to congratulate you on your recent success and wish you to achieve even greater things during your future sessions. Hope that this success serves as a testament to our commitment to transparency and honesty.

If you have any further questions or comments, please feel free to contact us at suppor­t@7­bit­cas­ino.com. We are available 24/7 and always ready to assist you.

Warm regards,
7Bit Casino Team

AskGamblers
Posted on November 21, 2023

Dear @fu7bc39,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.