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7BitCasino - My deposit is pending, and will again be rejected

RESOLVED

Complaint Info

Disputed casino

7BitCasino

Amount

€ 20

Eugeo Latvia
Posted on February 3, 2023

On January 19th, I made a deposit, it was pending for a long time and then rejected 20 euros, then they told me to write Skrill, they answered that the deposit was successfully sent, I wrote to them again they said to wait 7 working days, then they said they would transfer the department soon a week. No answer!

And today I faced the same problem, my deposit is pending, and will again be rejected, but the money was withdrawn from the account in both cases!

AskGamblers
Posted on February 5, 2023

Dear 7BitCasino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Eugeo Latvia
Posted on February 5, 2023

There is The first deposit is not a successful deposit of 20 euros, on January 19 they added to the account, on February 4, a deposit of 20, they did not add anything, they said to wait. 3-5 days

Posted on February 7, 2023

Dear EUGEO,

Thank you for your review.

We are incredibly sorry to hear that you have faced such a situation. And we did our best to resolve it for you.

Regarding the deposit made on 19 January, we are happy to inform you that it was successfully credited to your balance on the 4th of February. You may find it by going to the "Balance" tab.

And regarding the last deposit you made, unfortunately, it was not successful. We kindly ask you to wait for 5 to 7 banking days and the deposit will come back into your payment account.

If you have any questions or need help, just contact our friendly support team via live chat or email. They work round the clock and are always ready to help.

Kindest regards,
7BitCasino team

AskGamblers
Posted on February 7, 2023

Dear @Eugeo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Eugeo Latvia
Posted on February 7, 2023

Hello, Yes the problem is solved!

AskGamblers
Posted on February 7, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.