Complaint #236 7BitCasino

My deposit is pending, and will again be rejected

By Arturs M.

3 years ago

On January 19th, I made a deposit, it was pending for a long time and then rejected 20 euros, then they told me to write Skrill, they answered that the deposit was successfully sent, I wrote to them again they said to wait 7 working days, then they said they would transfer the department soon a week. No answer!

And today I faced the same problem, my deposit is pending, and will again be rejected, but the money was withdrawn from the account in both cases!

Disputed Casino 7BitCasino

Reason Declined payment

Amount €20

Discussion

AskGamblers

• Support Team

3 years ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Eugeo

• Latvia • 3 reviews

3 years ago

Hello, Yes the problem is solved!

AskGamblers

• Support Team

3 years ago

Dear @Eugeo,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

7BitCasino

• Representative

3 years ago

Dear EUGEO,

Thank you for your review.

We are incredibly sorry to hear that you have faced such a situation. And we did our best to resolve it for you.

Regarding the deposit made on 19 January, we are happy to inform you that it was successfully credited to your balance on the 4th of February. You may find it by going to the "Balance" tab.

And regarding the last deposit you made, unfortunately, it was not successful. We kindly ask you to wait for 5 to 7 banking days and the deposit will come back into your payment account.

If you have any questions or need help, just contact our friendly support team via live chat or email. They work round the clock and are always ready to help.

Kindest regards,
7BitCasino team

7BitCasino Complaint Stats

Resolved 77 / 78

Avg. Amount $2,654

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 55 out of 56 complaints in this category have been resolved.

This operator's average complaint duration is 6 days, while the average duration across all operators is 8 days.

7BitCasino Complaints

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7Bit Casino - 11 days pending with no reason given kyc checked

Let me make this simple as possible.

On JULY 3RD, I requested cashout on my winnings.
No updates or reason given, I was told to wait when I spoke to agent on the website.

Given many people submitted complaints just within 24 hours, I think I have been patient enough.

However 4 days pass, JULY 7TH, the request is rejected and was asked for Identification. Also, The rejected cashout is not dated original requested date but the date of rejection.

On JULY 7TH, when KYC was requested, I submitted them. Today, JULY 11TH, after another 5 days later, I am told same repeated message and no reason is given.

While I have experienced various Online casinos and their shenanigans, this is by far the worst behavior and practice possible.

I am told that “it’s being processed and please wait patiently. And We can’t tell you any time frame or reason at the moment” as this is their standard procedure and I’m being impatient.

The crazy part is that I’m not the only one that’s suffering from the casinos deceitful actions.

Please see attached files for more info and if you need more information please let me know. Thank you.

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Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

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I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

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