I have a complaint against the above casino.
I opened an account here early 2015 and by July of last year had lost a large sum of money. I have a bad gambling problem and so asked 7bitcasino to ensure my account is permenantly closed as I have a problem.
I did this by email in July .
In October, I went into chat and asked for my account to be reopened, hoping they would not honor my request and decline.
They reopened the account , and I proceeded to gamble and lose more money.
After crashing and burning I asked to permenantly close my account again, and I was allowed to close and reopen several more times over the course of a few weeks.
Finally after requesting permanent closure they honored it. Not before I had done the damage to my finances and mental state. This was November.
I looked back at my emails in disbelief I had not requested permenant closure; they had no tools to do it yourself.
I found an email I sent in July to the manager in which I asked for permenant closure explaining I had a problem.
Why was this ignored ? 7bitcasino have not followed their own responsible gambling procedures.
I have requested a refund of my deposits made after I reopened in October. They declined even with my evidence. I feel they have encouraged my losses and do not care if you have a gambling problem or not as long as you throw money away at their casino.