Complaint #10 7BitCasino

Ignoring responsible gambling procedures

By Xander8912

10 years ago

I have a complaint against the above casino.

I opened an account here early 2015 and by July of last year had lost a large sum of money. I have a bad gambling problem and so asked 7bitcasino to ensure my account is permenantly closed as I have a problem.

I did this by email in July .

In October, I went into chat and asked for my account to be reopened, hoping they would not honor my request and decline.

They reopened the account , and I proceeded to gamble and lose more money.

After crashing and burning I asked to permenantly close my account again, and I was allowed to close and reopen several more times over the course of a few weeks.

Finally after requesting permanent closure they honored it. Not before I had done the damage to my finances and mental state. This was November.

I looked back at my emails in disbelief I had not requested permenant closure; they had no tools to do it yourself.

I found an email I sent in July to the manager in which I asked for permenant closure explaining I had a problem.

Why was this ignored ? 7bitcasino have not followed their own responsible gambling procedures.

I have requested a refund of my deposits made after I reopened in October. They declined even with my evidence. I feel they have encouraged my losses and do not care if you have a gambling problem or not as long as you throw money away at their casino.

Disputed Casino 7BitCasino

Reason Refund declined

Amount €490

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

Inactive user

10 years ago

Refund received and complaint resolved

Thank you

7BitCasino

• Representative

10 years ago

Dear Xander8912,

We see that the transaction is confirmed a while ago. Please confirm receiving the refund so that Askgamblers representatives could close this complaint.

Inactive user

10 years ago

Hi,

Thank you for your reply.

Firstly, I appreciate the decision to refund me.

I do not agree however with a few of your points. I will not argue, as we have come to an agreement, but the responsible gambling tools you mention did not exist when I played here.

I will update here once a refund has been received.

Thank you

7BitCasino Complaint Stats

Resolved 76 / 77

Avg. Amount $2,583

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaints

See all complaints for this casino

It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

Resolved

Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

Resolved

$10,100

7Bit Casino - 26 hours and waiting

Hello.. attempted to cash out yesterday , and it’s been 26 hours and still nothing.. starting to worry that I will not get my money. There has even been instances like this in the past where I was plain and clear robbed of my Winnings… really hoping this isn’t one of those cases. I don’t get how deposits go through almost immediately , but withdrawals take over a day long

Resolved

$7,538

7Bit Casino - Large Delay on larger win

This site advertised instant payments.

It's now been almost 72 hours. I emailed support multiple times, with no response. Talked to live chat who repeatedly just tell me I am in queue and that withdrawals are processed on a “first come first served” basis; or they tell me to just “wait a little longer”. Then I get told I need to verify my deposit (which I already did days ago and have the screenshots to prove it), only to still be waiting.

I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

Resolved

$5,000

48 hour delayed payment

I won't 198 LTCcand tried to withdraw 166 but was told within an hour that my limit was 150 LTC per week. Fine. I resubmitted for 150 LTC withdrawal almost 48 hours ago and all I get from support is that it is processing be patient. Even though their site says instant ltc payouts??? No legit established, trustworthy casino takes this long to pay out! There's no logical reason or excuse! I just want my money, please!

Resolved

$10,460

47 Hours and counting and no response form Casino

On September 30th 2024 I deposited .00011 btc on to 7bit. Not attached to a bonus. I proceeded to win .0025btc. I’ve been trying (and failing) to cash it out for almost 48 hours now. I’ve recalled it and changed addresses a times (and yes confirmed all of them via email) but my final withdrawal request is time stamped 24 hours ago. They have all just been stuck on pending. It has NEVER taken this long to cash out anywhere for me! No help from customer support just told to be patient and wait for my turn in the queue… but I know that’s not a sufficient answer for what’s going on! And yes I’ve cashed out from this account many times. It’s fully verified.

It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

Resolved

$152

Almost a week with no approval

I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

For those reasons, I’m reaching out here.

Resolved

$10,205

Pending Withdrawal Over 80 Hours Later

After making a $45.69 bitcoin deposit on August 9th 24' at 6:00:29 (UTC) I proceeded to win $5,154.63 or 87.22074 MBTC on Blackjack and requested an immediate withdrawal two short hours later on August 9th 24' at 8:19:20 UTC which is STILL in pending review over 80+ hours later on August 12th, 2024, at 1:46pm. Countless attempts to reach customer service through their VIP Support Chat and emails exchanged back and forth with my "VIP Personal Manager" Emily have resulted in zero determination of when this will be resolved. I have been told time and time again that the payment processing team has my pending withdrawal in their queue and that I should not worry as this is a "normal process for larger winnings" and that the verification will soon be done. After "expecting to hear soon" from their specialists and awaiting a review and verification from the Blackjack game provider I am sitting here with no clarification on when my withdrawal will be approved, what the issue at hand is, nor when I will receive my rightful winnings. This is highly concerning for a player who has had ZERO issues with previous withdrawals from 7Bit being processed, through BTC, to my Coinbase wallet. FOUR days later, and no line of sight on when I will be receiving my winnings. PLEASE HELP!

Resolved

$5,155

Long payment processing time on two withdrawals from 7Bit

I normally have my withdrawal requests approved and in my crypto account in a few short hours.

Typically if I request a withdrawal at night it’s in my account the next morning.

Recently I’ve requested two BTC withdrawals. One on May 24, for 15.51 mbtc and another on May 28 for 10.9 mbtc.

I ask the chat and they say there is high volume and it’s first come first serve and haven't gotten to mine yet. I emailed asking for updates with no email responses.

I like 7bit Casino and would continue to play there, but am concerned with this recent withdrawal request taking so long.

Resolved

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Stalling on payout

I recently started playing 7bit casino and after a few deposits finally made enough to cash out. Initially i cashed out after confirming a verification email without issue and left some funds in the account to continue playing. I again won enough to get a payout and cash out again. Only this time my payout had been pending for 2 days and the casino states that bitcoin are processed instantly. The casino however is telling me they are first come first serve everytine I ask for an explanation. I feel like the casino is putting me off hoping if they stall on this second cash out I will gamble the funds and lose....if they are advertising stant payouts then I expect instant payouts and I most certainly they are capable as my first payout went fine without a hitch. The bitcoin address in using is the same as the first payout so no issues there. Frustrated and tired of getting the runaround.

Resolved

$74