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7BitCasino - Deposit not credited to account

RESOLVED
Complaint Info
Disputed casino 7BitCasino
Reason Amount not credited
Amount € 65
Posted on July 25, 2020

Deposited 65 euros via Skrill / Rapid Transfer, first depo bonus in mind. The deposit was not credited to my account. Submitted the issue to customer service with the bank transfer receipt screenshot. They said they will get back to me. It's already been full working week and never seen anything like this. Appalling customer service.

Posted on July 27, 2020

Hello Antti,

Thank you for sharing your experience and apologies for any troubles.

As this matter does require Skrill support team investigation, we’ve been waiting for the update and there is none so far. We are terribly sorry for any delays and we will make it right and credit your account with missing deposit amount worth 65 EUR right away not to keep you waiting. Besides, you have 120 spins to play Reactoonz by PlayNGo as a part of Welcome offer.

Hurry up to log in to your Casino account and kick off having fun with 7BitCasino.

Best Regards,
7BitCasino Team

Posted on July 27, 2020

Hello,

Thank you for a quick response. This matter has been solved.

AskGamblers
Posted on July 27, 2020

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

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