What's new

  • What's new
  • Notifications
Search
Search for over 1000 casinos, slots, bonuses

Recent Searches

Clear

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

Notifications
failed to load.

Reload

You don't
have any
notifications.

Reload
View all

7BitCasino - Delayed payment for over a week

REJECTED
Complaint Info
Disputed casino 7BitCasino
Reason Delayed payment
Amount $ 180
Carls47 Queensland Message
Posted on October 28, 2020

I submitted a withdrawal request last Tuesday and it is still pending. They keep telling me it's my bank delaying the payment but I have received many other payments at this casino and usually they send an email of congratulations and it would say approved even if I hadn't received the money from my bank yet. They keep telling me it can take 10 days even when it usually takes less than a day by credit card payment from them.

AskGamblers
Posted on October 28, 2020

Dear @Carls47,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

Carls47 Queensland Message
Posted on October 28, 2020

The amount is for $180 Australian dollars.

Posted on October 30, 2020

Dear @Carls47 and @AskGamblers team,

My name is Andrew and I represent 7Bit Casino.

We would like to set the light on the situation regarding an unsuccessful withdrawal. The withdrawal was successfully approved by our side but it was declined by the payment provider.

Please note that according to the rules of our casino even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.

We checked the additional information and found out that unfortunately there is a very poor passage on Australian cards through the payment platform now, regardless of the bank. Most likely for this reason, we could not make the payment, since it was technically impossible, but we tried our best to make it happen.

We have already contacted the player on this matter, and also recommended possible solutions of this problem.

Our team is trying to help and provide the player with a great service.

We are working on this issue and hope for understanding and cooperation from Carls47.

Best regards,
7Bit Casino team

Carls47 Queensland
Posted on October 31, 2020

The recommended solutions provided were not helpful at all since they suggested to do a bank transfer instead. I tried that but the minimum amount to withdraw via bank transfer is $300 so I have not been able to withdraw the money. I tried a credit card withdraw 4 more times and they all were rejected apparently by my bank.

The 180 kept being returned to my casino account so I played it down to 0 as I could not see a viable solution to withdraw. After playing at this casino for many years this is the first time I have had an issue in getting my winnings and I will no longer be wasting any more time and money playing here. I will continue playing at a casino where I can actually get my winnings such as bitstarz.

Thanks for nothing 7bit, maybe you could lower your bank withdraw options to a more reasonable amount like $100 instead of $300.

Thank you askgamblers for trying to resolve this I appreciate your support and trying to help me.

AskGamblers
Posted on October 31, 2020

Dear @Carls47,

Following a careful review and consideration of your case, the AskGamblers Complaint Team reached the conclusion that, unfortunately, your complaint is not compliant with the AGCCS Guidelines, section Balance played off while waiting to be paid and, therefore, is being rejected. Please keep in mind that following all AGCCS Guidelines is mandatory.

Please keep in mind that while we could understand your frustration and disappointment of probably not being paid within the time frame specified by the operator, it is up to you to refrain from playing until the processing of your payment is being finalized accordingly. Instead, you kept playing and lost your balance subsequently which means that unfortunately, you will also lost the validity of you claim against the operator which led to rejection of the complaint.

And while we understand this might not be the outcome expected by the complainant, we would like to remind that in case of disagreement with our decision further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Sign up for +100 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy