I registered on 7bit Casino on Feb 05 2018.
After losing my first 3 deposit I had an huge win the fourth time around and ended up with a balance of over 8800. I went on to withdraw 4000 and got paid 3 days later on the 8th of Feb. I then requested a withdrawal of 4,837.84 which got discarded as they explained to me that there was a limit of 5000 that a player is allowed to withdraw per month. I then requested a withdrawal of 837.84 which got approved and paid to me. I figured I would leave the rest of the balance (4000) to withdraw at the beginning of the next month (March). I went ahead and requested two withdrawals, one of 450 and the other for 3550.
The first withdrawal of 450 was paid to me on the 28th of February
The second withdrawal of 3550 was discarded but not returned to my account.
Since then I have emailed the casino and gone on live chat every other day and they tell me the same thing. They keep telling me they have brought the situation to the attention of the finance department and that the finance department is working on it. It's been a full 8 days now and the money is still missing, I was going to try chat again but they always tell me the same thing and it doesn't lead anywhere. Can you please help me with
1-Having 7bit casino return the balance to my account
2-Making the pay the withdrawal I will make once the money is there?
Thank you very much