Withdraw not paid in 4 days with no specific answers

Played here for a good couple of months. Deposit 240 eur and found a lucky streak.

I have never withdrawn before and thought I'd withdraw some of the 1750 eur just in case. That was easier said than done. I'm fully verified and since 11 December 2023 they keep cancelling my withdrawals with absolutely no response and I have to insert new ones.

Chat is unable to understand what's going on.

Hey there,

I have made winnings of 827 € on https://21bets.com.

I used credit card for deposit. Creditcard does not offer a withdrawal option.

So I made another deposit with jeton, which is also available for withdrawal.

I made the rollover with my new deposit. Now I want to withdraw my winnings.

The company asked me to imitate a bank transfer withdrawal, after they declined my jeton withdrawal request.

So I made a banktransfer withdrawal, and now the company wants me to make another deposit using bank transfer.

I would even do this, but bank transfer is not an option for deposit at the available option.

Will you help me solve this issue please?!

I'm quite desperate...

I do not know what kind of proof you want. I could send all the emails and chat transcripts and the cashflow statistics?!

best regards

< full name removed >

Hi I have now been waiting 2 weeks for my withdrawal request, have sent all documents they asked for... When I ask livechat they say it's being conducted by another department so they can't give me any information on it... Please help as I'm not getting any information on it, feel like its being delayed on purpose.

Despite providing all the required details and verification documents promptly, I have been experiencing significant delays in receiving my withdrawals.

To provide a comprehensive overview of the situation, I would like to outline the specific instances and durations of the delays. On [date], I submitted a withdrawal request for a total amount of 15,000NOK. After an extended wait of over one month, I finally received a partial payment of 5,000NOK. While I appreciate that the funds eventually reached my account, the excessive time taken for processing is unacceptable.

Regrettably, my frustrations have continued as I have been waiting for the remaining 10,000NOK for the past 20 days. This extended period has caused inconvenience and financial strain for me, as I was relying on these funds for personal expenses. I trusted 21Bets as a reputable online betting platform, but this experience has greatly undermined that trust.

Furthermore, it is important to note that I have promptly provided all the necessary details and verification documents as requested by your customer support team. I expect that such compliance from my end should be met with equal efficiency and promptness from your organization's side.

Given the substantial delays and lack of communication regarding my pending withdrawal, I kindly request an immediate resolution to this matter. I implore you to expedite the processing of my withdrawal and ensure that the remaining funds is credited to my account without any further delay.

21bets refuses to pay out my 500 euros. I have been on a withdrawal for about 3 weeks. I sent all the information they needed about me from the beginning. because I have played at many casinos before and I know which documents are needed.

They have refused every time. And requested new information about me that I have already sent. ID card sent. But they wanted another card. Then sent driver's license. Denied out. They wanted my name and phone number on a document from the telecom company. Withdrawal denied.

That's how it's been going.

This is not okay at all.