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21 Bets Casino - Casino not paying me my 500euros

RESOLVED

Complaint Info

Disputed casino

21 Bets Casino

Amount

€ 500

Sacke77 Sweden
Posted on May 26, 2023

21bets refuses to pay out my 500 euros. I have been on a withdrawal for about 3 weeks. I sent all the information they needed about me from the beginning. because I have played at many casinos before and I know which documents are needed.

They have refused every time. And requested new information about me that I have already sent. ID card sent. But they wanted another card. Then sent driver's license. Denied out. They wanted my name and phone number on a document from the telecom company. Withdrawal denied.

That's how it's been going.

This is not okay at all.

AskGamblers
Posted on May 29, 2023

Dear 21 Bets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Sacke77 Sweden
Posted on May 30, 2023

I received an email saying that I will receive my money. but I hardly say jippi until the money is in the account. Will reply when the money is on Ezzewallet.

Sacke77 Sweden
Posted on May 30, 2023

I got my money.
Case closed

AskGamblers
Posted on June 1, 2023

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.