What's new
What's new

21 Bets Casino - Rejected Payment

UNRESOLVED

Complaint Info

Disputed casino

21 Bets Casino

Amount

€ 827

Posted on November 2, 2023

Hey there,

I have made winnings of 827 € on https://21bets.com.

I used credit card for deposit. Creditcard does not offer a withdrawal option.

So I made another deposit with jeton, which is also available for withdrawal.

I made the rollover with my new deposit. Now I want to withdraw my winnings.

The company asked me to imitate a bank transfer withdrawal, after they declined my jeton withdrawal request.

So I made a banktransfer withdrawal, and now the company wants me to make another deposit using bank transfer.

I would even do this, but bank transfer is not an option for deposit at the available option.

Will you help me solve this issue please?!

I'm quite desperate...

I do not know what kind of proof you want. I could send all the emails and chat transcripts and the cashflow statistics?!


best regards

< full name removed >

AskGamblers
Posted on November 6, 2023

Dear 21 Bets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.