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21 Bets Casino - 21bets not paying me

UNRESOLVED

Complaint Info

Disputed casino

21 Bets Casino

Amount

kr 13981.4

Posted on July 12, 2023

Hi I have now been waiting 2 weeks for my withdrawal request, have sent all documents they asked for... When I ask livechat they say it's being conducted by another department so they can't give me any information on it... Please help as I'm not getting any information on it, feel like its being delayed on purpose.

AskGamblers
Posted on July 14, 2023

Dear 21 Bets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

AskGamblers
Posted on July 25, 2023

Dear all,

This complaint has been reopened as per the submitter's request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved in the dispute reach a satisfactory resolution.

Posted on July 25, 2023

Received the first payment of 5000 nok, disputed amount is 13981.4

AskGamblers
Posted on July 29, 2023

Dear @Wadeaoc,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

AskGamblers
Posted on July 31, 2023

Dear 21 Bets Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly.

Thanks in advance for your cooperation.