Complaint #11 7BitCasino

Not being very helpful with a reported software glitch on two different slot games

By Wallace C.

10 years ago

Message on forum

I've already reported 2 times a glitch in the slot machines and nobody has yet to respond to this.

The first was on Greedy Goblins, where I won 10 free spins. The free spins started out with 8 spins and on the first spin it got stuck spinning. I immediately reported took screenshots and sent them in. The game logged off and said excessive absence caused the log off. Nothing was ever mentioned.

Today I was playing A NIGHT IN PARIS. The game started lagging when I was up 160 mBTC. I ignored it, continued playing but the game kept taking long spins that seemed to get stuck and all spins were losses. Finally the delayed spins stopped and I won a couple spins then the next spin got stuck just like GREEDY GOBLINS and immediately logged off due to excessive time delay. I didn't even have time to take screenshots. I reported this to live chat as well and gave all information I could as well.

2 times this has happened and I haven't received any update or notifications on the glitches nor have they tried to help me understand why. I also feel like I've been short changed out of both of these instances.

Disputed Casino 7BitCasino

Reason Software glitch

Discussion

AskGamblers

• Support Team

10 years ago

Based on player's last comment, we consider this case as resolved and it is now officially closed.

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• Anonymous Proxy • 2 reviews

10 years ago

Thank you for the update I received via email. Emily contacted and assured me that any further questions, concerns or issues I have will be managed better. I do look forward to playing on 7bit more often.

7BitCasino

• Representative

10 years ago

Dear fb_962406304718,

We'd like to apologize once again for the problem you've faced while playing with us and all the inconveniences it might have caused. Let me assure you that we do our best to resolve any issues as soon as possible. Unfortunately, in some cases it might take a bit more time since we depend on technical department that has to investigate each case carefully, plus we're located in different time zones which makes it harder to catch up with the updates you provide us with. Anyway, we hope there's no hard feelings and we'll be more then happy to see you with us in future!

fb_962406304718

• Anonymous Proxy • 2 reviews

10 years ago

I appreciate it, however my complaint is more toward your lack of communication provided. I play on your site quite frequently and never once receive a trickle ticket. Only emails received were deposit notices and bonus offers.

7BitCasino Complaint Stats

Resolved 76 / 77

Avg. Amount $2,583

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

7BitCasino Complaints

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It’s been more than 24 hours and I’ve received zero communication

They allowed me to give them money and bet without verification. I then requested a withdrawal. I almost immediately get an email from the finance team stating it was rejected because I hadn’t satisfied the wager requirement. I then wager enough and won more. Now it’s been more than 24 hours and I’ve received zero communication. When I speak with chat support, it’s same old copy and paste answers. “Being processed by our finance team”. Served on a first come first served basis.

Why is my case handled so quickly when it’s rejected but so slowly when it’s going to be approved?

Also, if ID verification is eventually going to be requested before any withdrawals can be made, why isn’t this an automated requirement when you go to withdraw.

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Delayed Withdrawal at 7BitCasino NZD 6900 Pending

I am a verified player at 7BitCasino and have been playing Aviator (Spribe). I did not use any bonuses for my play.

On 07 August 2025 at 19:17 UTC, I requested a withdrawal of 3,000 NZD via cryptocurrency.
On 08 August 2025 at 07:11 UTC, I requested another withdrawal of 3,900 NZD via cryptocurrency.

Both withdrawals are still in Pending (Cryptoprocessing) status as of today. These are legitimate winnings from my gameplay, and I have complied with all casino terms and conditions.

I have contacted live chat support multiple times regarding the status of my withdrawals. However, I have only received general responses without a confirmed payout timeline.

I am requesting 7BitCasino to process my pending withdrawals promptly and release my total winnings of 6,900 NZD to my approved cryptocurrency wallet.

Thank you for your attention to this matter.

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This site advertised instant payments.

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I was finally told by a VIP manager that they need to have the financial team verify the results, but they claim the games are provably fair so I don’t quite get that.

Support has been approachable and kind but it doesn’t feel like they’ve done anything to actually help along my withdrawal process. I initiated this withdrawal on Thursday and it’s now Sunday.

It’s a $5000 win and I was told that I would have an instant payout and now I'm losing confidence they are legit.

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It makes it impossible to not spend your winnings when you can’t get a timely cash out and that will always be a factor in choosing online casinos for me! I won on on a competitor casino yesterday and they were able to do the same thing I’m asking of 7bit within an hour. So what’s the holdup???

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I recently won over 10k on 7bitcasino.

I have had them for years and usually have no issue with withdrawals. Takes under a day to arrive. The largest before this win was probably 5k. So it’s not like I’m new to the site.

I’ve spent thousands of dollars on their site. So after I won I submitted a withdrawal request on Aug 16th ( Friday ). After 24 hours I followed up with a support chat and email. They always provided an answer but they couldn’t tell me much (see attached).

It’s now Wednesday evening and no follow-up or confirmation, still just the same responses that they are working on it and to be patient. I’m not sure it should take a week to have a withdrawal approved.

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Typically if I request a withdrawal at night it’s in my account the next morning.

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