Complaint #185 Stake Sportsbook

Deposit amount has not been credited

By Guru180

3 weeks ago

I had made a deposit of 4000 inr,
Through upi on 10:48pm on 21st may,
It hasn't been credited to wallet yet,
I have been raised enquiry after 24 hours of transaction, yet I didn't get any reply or amount hasnt been credited yet,
I have contacted support team to, they aren't responding properly, I have shared all the details,
Please help me get my money back.

Disputed sportsbook Stake Sportsbook

Reason Amount not credited

Amount ₹4000

Discussion

AskGamblers

• Support Team

1 week ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Guru180

1 week ago

Thankyou askgamblers, stake support, my amount got credited today.
I'm grateful to askgamblers

Guru180

2 weeks ago

I have contacted with my bank, they informed me that transaction is successful and it's been credited to the merchant

Stake Sportsbook

• Representative

2 weeks ago

Dear Guru180,

Thank you for providing the requested documents.

These have been forwarded to our Payments team and a new case has been opened with our payment provider for further investigation.

Please be advised that as this matter involves a third party, we are unable to expedite the process. We will notify you promptly as soon as we receive an update.

In the meantime, we recommend again contacting your bank directly to trace the transaction and reviewing your bank statement to confirm whether the funds have already been returned.

Kind regards,

Stake Sportsbook Complaint Stats

Resolved 6 / 6

Avg. Amount $25

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Stake Sportsbook Complaints

See all complaints for this sportsbook

Account suspension and withholding of funds username

"I am filing this complaint against stake.com regarding a permanent account suspension and the confiscation of my $3,000 balance. I successfully completed Level 1 and 2 verification. For Level 3 (Proof of Address), I submitted a comprehensive package of my last 3 months of residency documentation as requested.
Despite my full cooperation, the casino summarily closed my account and informed me via email and live chat that the decision is permanent and my funds will not be released. No specific breach of terms was cited. I am requesting the reopening of my account or, at minimum, the withdrawal of my legitimate balance of $3,000."

Resolved

Deposit not credited and Stake refusing the human support

I deposited INR 2,500 into my Stake account. The amount was successfully debited from my bank account, but the deposit was never credited to my Stake wallet.
I have tried multiple times to contact Stake support. Email support has been completely stopped, and live chat only provides automated bot replies with no option to speak to a human agent. I am being refused proper assistance and no refund or resolution has been provided.
I have full proof of payment including bank statement, transaction ID, and screenshots. Despite this, Stake has failed to investigate or credit my funds.
This is unacceptable customer service and effectively denial of service after taking my money.

Resolved

Stake does not want to give me my bonus

On November 11, 2025, Stake sent me a personalized email addressed to my username “dammyayomm” offering a $60 bonus if I wagered $60+ per day on sportsbook events for 5 consecutive days.

I completed the exact requirements stated in the email:

- Started within 2 days

- Wagered only on the sportsbook

- $60+ every day for 5 straight days (screenshots attached)

The email contained no mention of VIP level, previous activity, or any other condition.

Support now refuses to credit the bonus and claims “Marketing handles it” with no further explanation.

I request AskGamblers’ assistance to have the $60 bonus credited as promised in the personalized offer.

Resolved

$60

Rejecting all KYC docs and asking for the impossible

I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't be an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate.

In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a larger bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.

As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding.

Resolved

Deposit not credited and no from Stake support

USDT Deposit Not Credited, No Response from Stake Support

Complaint Description:

On May 8, 2025, I deposited 50 USDT to my Stake.com wallet via the BSC (BEP20) network. The transaction was fully confirmed on the blockchain with thousands of confirmations.

Here are the key details:

Transaction Hash (TXID): visible on the screenshot

Stake Wallet Address Used:visible on the screenshot

Network Used: Binance Smart Chain (BEP20)

Amount: 50 USDT

Date/Time: May 8, 2025 – around 05:29 PM UTC

The funds were sent from Binance and confirmed successfully, but Stake has not credited the funds to my account. I have contacted their support multiple times and attached full screenshots (which I am also submitting here), but I have received no reply at all for over 24 hours.

This is extremely concerning, and I believe this should have been resolved automatically or at least manually by their team by now.

I request that Stake.com either:

1. Credit the 50 USDT to my Stake account immediately, or

2. Refund the amount to my originating Binance wallet.

Thank you for your help in resolving this issue.

Resolved

$50