Deposit amount has not been credited

My Stake account was permanently closed following an additional identity verification requested by their Compliance team.

Before this, Stake confirmed that my Level 2 identity verification had been successfully completed. I then completed the additional identity verification requested by the Compliance team.

Shortly afterward, my account was permanently closed. Stake stated that I had breached their Terms of Service. However, despite repeatedly asking, Stake has refused to tell me what specific rule or provision I allegedly violated.

At the time of the closure, I had approximately 785.4 USDT remaining in my account balance and approximately 4,000 USDT in a pending withdrawal that had already been requested before the account was closed.

I contacted Stake regarding the return of these funds. Stake support explicitly informed me in writing that I would not be able to withdraw the funds from the account and that their decision was final.

I am not requesting that Stake reopen my account. I am requesting the return of my funds, approximately 4,785.4 USDT in total.

I have also submitted a formal complaint directly to Stake and can provide all relevant correspondence and evidence.

I respectfully request AskGamblers’ assistance in resolving this dispute and recovering my remaining funds.

My account has been permanently restricted by Stake.com without a specific, justified reason. I have fully cooperated with all verification requests and provided all required documents. Despite this, I am unable to access my account or withdraw my remaining balance of 920 USD. I am requesting the release of my personal funds.

My account was suspended by stake more than half a year ago. All this time i couldn't access my funds, because of enormous verification demands from the Stake Team. Nevertheless, after i have provided each and every document and completely verified my account including proof of address and source of funds verifciation, my account is still blocked. They just tell me to keep waiting and nobody knows how long it will take. Live chat support says "they dont have any insights in the work of the responsible department". I would like Askgamblers to help me, because this is becoming insane!

I would like to express my deep frustration regarding this KYC verification process. Honestly, it feels like it is designed to discourage users from completing it rather than simply verifying their identity.

I almost gave up several times because of how exhausting this process has been. However, I need to recover my money, so I have no choice but to keep going despite all these obstacles.

The starting point should be simple: I am not a fraudster, a thief, or a cheater. I still do not understand why I am being subjected to such an extensive verification process. Nevertheless, I have cooperated from the very beginning and have done everything that has been asked of me. The problem is that every time I complete a requirement, a new one appears.

To make things clearer, here are the main issues I have encountered:

1. Customer support is not the actual verification team. They only act as intermediaries and keep sending the same pre-written responses without being able to provide any meaningful assistance or explanations.
2. The upload system only allows one document at a time. This makes the process unnecessarily complicated when multiple documents are required.
3. Scanned documents are not accepted. Only photos of the original documents are allowed. However, when you need to submit several payslips and several bank statements, this results in a large number of photos. Combining them into a single file often exceeds the maximum file size allowed by the website.
4. The requirement for signed and stamped documents is unrealistic. My employer does not sign or stamp payslips, so how am I supposed to provide something that simply does not exist? The same applies to bank statements. As far as I know, no bank signs or stamps standard bank statements. This requirement is almost impossible to fulfill.
5. The verification process is extremely slow. I waited four days just to be told that the document I submitted was not acceptable. Every rejection means starting over and waiting several more days for another response.
6. I am seriously concerned about my privacy. I have already submitted my ID, selfies, proof of address, bank statements, payslips, and other personal documents. At this point, I feel like I have shared my entire private life, yet I still don’t know if it will ever be enough.

I am simply asking for someone qualified to review my case properly and tell me, clearly and definitively, exactly what is required. I am doing everything I can to cooperate, but right now it feels like I am trapped in an endless verification process.

Please, I am asking for your help. I am genuinely desperate. I only want to complete this verification and withdraw the money that rightfully belongs to me.

"I am filing this complaint against stake.com regarding a permanent account suspension and the confiscation of my $3,000 balance. I successfully completed Level 1 and 2 verification. For Level 3 (Proof of Address), I submitted a comprehensive package of my last 3 months of residency documentation as requested.
Despite my full cooperation, the casino summarily closed my account and informed me via email and live chat that the decision is permanent and my funds will not be released. No specific breach of terms was cited. I am requesting the reopening of my account or, at minimum, the withdrawal of my legitimate balance of $3,000."

I deposited INR 2,500 into my Stake account. The amount was successfully debited from my bank account, but the deposit was never credited to my Stake wallet.
I have tried multiple times to contact Stake support. Email support has been completely stopped, and live chat only provides automated bot replies with no option to speak to a human agent. I am being refused proper assistance and no refund or resolution has been provided.
I have full proof of payment including bank statement, transaction ID, and screenshots. Despite this, Stake has failed to investigate or credit my funds.
This is unacceptable customer service and effectively denial of service after taking my money.

I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't be an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate.

In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a larger bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.

As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding.