Complaint #720 Stake Sportsbook

Permanent account restriction and refusal of withdrawal of 920 USD

By Mohammed A.

2 weeks ago

My account has been permanently restricted by Stake.com without a specific, justified reason. I have fully cooperated with all verification requests and provided all required documents. Despite this, I am unable to access my account or withdraw my remaining balance of 920 USD. I am requesting the release of my personal funds.

Disputed sportsbook Stake Sportsbook

Reason Account closure

Amount $920

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

Following a careful review of valid information and proof presented by management, the AskGamblers Complaint Team has reasonable grounds to suspect that the player might have been involved in committing potential fraudulent activities.

The AskGamblers Complaint Team maintains zero tolerance towards players trying to abuse our complaint service and not using it in a good faith. Therefore, we made the decision to reject this complaint and to impose a permanent ban on the player to use our services from now on.

Inactive user

2 weeks ago

Dear AskGamblers Team and Stake Representative,
I strongly reject the claim that the information I provided was "misleading." I have acted in good faith at all times, provided original documents, and have complied with every request for KYC and Source of Funds verification.
If Stake claims that the information was misleading, I formally request that you provide clear, specific details regarding what exactly was allegedly misleading. You cannot simply use a generic term to justify the permanent restriction of my account and the withholding of my funds.
I am ready to clarify any document or information if there was any misunderstanding, but simply labeling my actions as a "breach of terms" without any evidence is unacceptable. I reiterate that I have fulfilled all verification levels, and I look forward to an objective review of my case

Stake Sportsbook

• Representative

2 weeks ago

Dear Mohammed,

As previously communicated by our Support team, following a thorough review of your account and the submitted Know Your Customer (KYC) documentation, we have determined that the information provided was misleading.

In line with our Terms of Service (Clause 4.7) and our regulatory obligations, it is essential that all KYC documentation be accurate and truthful in order to protect the integrity and security of our platform.

The submission of misleading information constitutes a serious breach of our Terms of Service. As a result, and in strict accordance with Clauses 4.19 and 4.21 of our Terms, your account has been permanently restricted and the associated funds have been withheld.

For further details, please refer to our Terms of Service: https://stake.com/policies/terms

We appreciate your understanding of the importance of compliance with our policies and the role it plays in maintaining a safe and secure community.

Dear AskGamblers Team,

We have sent you an email in relation to this case.

Kind regards,

Inactive user

2 weeks ago

I would like to provide a crucial update on my status:
I have successfully completed the Identity Verification (Level 1) and the Proof of Address verification, which is now marked as 'Completed' despite the previous permanent restriction notice.
I have also submitted the required bank statement (covering the last 6 months) for the final Source of Funds verification, as requested by the platform.
The final verification is currently 'Under Review', yet my account remains permanently restricted despite fulfilling all verification requirements.
I have fully complied with every request, and I am waiting for the account restriction to be lifted

Stake Sportsbook Complaint Stats

Resolved 9 / 9

Avg. Amount $1,013

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Time2play (79)

Stake Sportsbook Complaints

See all complaints for this sportsbook

Unresolved Refunded Withdrawal

I am submitting a complaint against Stake regarding a missing withdrawal refund.

On the 18th of July 2026, I requested a withdrawal of 102.99 USDT. The transaction failed and was marked as "Refunded" by the platform. However, the funds were never credited back to my account balance.

I have already contacted Stake customer support, but the issue remains unresolved. Because the funds have vanished between the failed transaction and my balance, I am requesting AskGamblers' assistance in getting the platform to trace and credit the missing amount.

< personal information removed >

Date of Incident: July 18, 2026

Resolved

$13

I believe Stake is using misleading terms

Hello AskGamblers Team,

I am filing a complaint about Stake.

Issue:

My bet of 451.5 USDT was incorrectly settled as lost.

What happened:

I placed a live bet on "Away Win Other" in the market "Correct Score (90' + added time)". The final score was 1:2. Stake marked my bet as lost.

My argument:

1. In live betting, Stake only offers "Other Home Win" and "Other Away Win". They do NOT offer exact scores like "1:0", "2:1", "1:2".

2. Attached are 2 screenshots proving this. One for 251.00 USDT and one for 451.5 USDT. Both only show "Other Home Win" / "Other Away Win".

3. Since the exact score "1:2" was not available to bet on, the market "Other Away Win" should have won when the score was 1:2.

4. I asked Stake about this. They admitted that "1:2 is not included under Others Winners" but they refused to pay.

I believe Stake is using misleading terms. If they don't offer "1:2", they must pay "Other Away Win".

Please help me get my 451.5 USDT winnings.

Thank you.

Resolved

$452

Doesnt allow withdrawals and more than 8500 usd is blocked in the account

My account was suspended by stake more than half a year ago. All this time i couldn't access my funds, because of enormous verification demands from the Stake Team. Nevertheless, after i have provided each and every document and completely verified my account including proof of address and source of funds verifciation, my account is still blocked. They just tell me to keep waiting and nobody knows how long it will take. Live chat support says "they dont have any insights in the work of the responsible department". I would like Askgamblers to help me, because this is becoming insane!

Resolved

$8,500

Stake KYC Level 4 impossible

I would like to express my deep frustration regarding this KYC verification process. Honestly, it feels like it is designed to discourage users from completing it rather than simply verifying their identity.

I almost gave up several times because of how exhausting this process has been. However, I need to recover my money, so I have no choice but to keep going despite all these obstacles.

The starting point should be simple: I am not a fraudster, a thief, or a cheater. I still do not understand why I am being subjected to such an extensive verification process. Nevertheless, I have cooperated from the very beginning and have done everything that has been asked of me. The problem is that every time I complete a requirement, a new one appears.

To make things clearer, here are the main issues I have encountered:

1. Customer support is not the actual verification team. They only act as intermediaries and keep sending the same pre-written responses without being able to provide any meaningful assistance or explanations.
2. The upload system only allows one document at a time. This makes the process unnecessarily complicated when multiple documents are required.
3. Scanned documents are not accepted. Only photos of the original documents are allowed. However, when you need to submit several payslips and several bank statements, this results in a large number of photos. Combining them into a single file often exceeds the maximum file size allowed by the website.
4. The requirement for signed and stamped documents is unrealistic. My employer does not sign or stamp payslips, so how am I supposed to provide something that simply does not exist? The same applies to bank statements. As far as I know, no bank signs or stamps standard bank statements. This requirement is almost impossible to fulfill.
5. The verification process is extremely slow. I waited four days just to be told that the document I submitted was not acceptable. Every rejection means starting over and waiting several more days for another response.
6. I am seriously concerned about my privacy. I have already submitted my ID, selfies, proof of address, bank statements, payslips, and other personal documents. At this point, I feel like I have shared my entire private life, yet I still don’t know if it will ever be enough.

I am simply asking for someone qualified to review my case properly and tell me, clearly and definitively, exactly what is required. I am doing everything I can to cooperate, but right now it feels like I am trapped in an endless verification process.

Please, I am asking for your help. I am genuinely desperate. I only want to complete this verification and withdraw the money that rightfully belongs to me.

Rejected

Deposit amount has not been credited

I had made a deposit of 4000 inr,
Through upi on 10:48pm on 21st may,
It hasn't been credited to wallet yet,
I have been raised enquiry after 24 hours of transaction, yet I didn't get any reply or amount hasnt been credited yet,
I have contacted support team to, they aren't responding properly, I have shared all the details,
Please help me get my money back.

Resolved

₹4,000

Account suspension and withholding of funds username

"I am filing this complaint against stake.com regarding a permanent account suspension and the confiscation of my $3,000 balance. I successfully completed Level 1 and 2 verification. For Level 3 (Proof of Address), I submitted a comprehensive package of my last 3 months of residency documentation as requested.
Despite my full cooperation, the casino summarily closed my account and informed me via email and live chat that the decision is permanent and my funds will not be released. No specific breach of terms was cited. I am requesting the reopening of my account or, at minimum, the withdrawal of my legitimate balance of $3,000."

Resolved

Deposit not credited and Stake refusing the human support

I deposited INR 2,500 into my Stake account. The amount was successfully debited from my bank account, but the deposit was never credited to my Stake wallet.
I have tried multiple times to contact Stake support. Email support has been completely stopped, and live chat only provides automated bot replies with no option to speak to a human agent. I am being refused proper assistance and no refund or resolution has been provided.
I have full proof of payment including bank statement, transaction ID, and screenshots. Despite this, Stake has failed to investigate or credit my funds.
This is unacceptable customer service and effectively denial of service after taking my money.

Resolved

Stake does not want to give me my bonus

On November 11, 2025, Stake sent me a personalized email addressed to my username “dammyayomm” offering a $60 bonus if I wagered $60+ per day on sportsbook events for 5 consecutive days.

I completed the exact requirements stated in the email:

- Started within 2 days

- Wagered only on the sportsbook

- $60+ every day for 5 straight days (screenshots attached)

The email contained no mention of VIP level, previous activity, or any other condition.

Support now refuses to credit the bonus and claims “Marketing handles it” with no further explanation.

I request AskGamblers’ assistance to have the $60 bonus credited as promised in the personalized offer.

Resolved

$60

Rejecting all KYC docs and asking for the impossible

I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't be an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate.

In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a larger bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.

As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding.

Resolved

Deposit not credited and no from Stake support

USDT Deposit Not Credited, No Response from Stake Support

Complaint Description:

On May 8, 2025, I deposited 50 USDT to my Stake.com wallet via the BSC (BEP20) network. The transaction was fully confirmed on the blockchain with thousands of confirmations.

Here are the key details:

Transaction Hash (TXID): visible on the screenshot

Stake Wallet Address Used:visible on the screenshot

Network Used: Binance Smart Chain (BEP20)

Amount: 50 USDT

Date/Time: May 8, 2025 – around 05:29 PM UTC

The funds were sent from Binance and confirmed successfully, but Stake has not credited the funds to my account. I have contacted their support multiple times and attached full screenshots (which I am also submitting here), but I have received no reply at all for over 24 hours.

This is extremely concerning, and I believe this should have been resolved automatically or at least manually by their team by now.

I request that Stake.com either:

1. Credit the 50 USDT to my Stake account immediately, or

2. Refund the amount to my originating Binance wallet.

Thank you for your help in resolving this issue.

Resolved

$50