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Stake does not want to give me my bonus


7 months ago

On November 11, 2025, Stake sent me a personalized email addressed to my username “dammyayomm” offering a $60 bonus if I wagered $60+ per day on sportsbook events for 5 consecutive days.

I completed the exact requirements stated in the email:

- Started within 2 days

- Wagered only on the sportsbook

- $60+ every day for 5 straight days (screenshots attached)

The email contained no mention of VIP level, previous activity, or any other condition.

Support now refuses to credit the bonus and claims “Marketing handles it” with no further explanation.

I request AskGamblers’ assistance to have the $60 bonus credited as promised in the personalized offer.


Disputed sportsbook Stake Sportsbook
Amount $60

Discussion

User name

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name loyalty-level-2
They have solved my issue and credited my money
User name loyalty-level-2
They sent me an email confirming I’m actually eligible but they haven’t credit my money, I’ll let u guys know when they do that
User name

Dear @dammyayomm,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Stake Sportsbook Complaint Stats

Resolved 6 / 6
Avg. Amount $25
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Stake Sportsbook Complaints

See all complaints for this sportsbook
Rejecting all KYC docs and asking for the impossible
I recently hit Diamond VIP and Stake requested lvl 3+4 KYC, which shouldn't be an issue as I can provide everything needed. They rejected countless bank statements saying I needed to produce something more. They rejected both my old and new lease agreements. They rejected proof of my bank transfers matching my rental payments. I have no way of producing a utility bill in my name as its paid for by the landlord, and I showed correspondence with the landlord stating this very clearly, that although it can be produced it would be in their name as stated on the rental contract, yet Stake insists that I come up with 3 months of utility bills in my name+bank transfers proving it. They keep demanding a council tax bill when that is impossible to produce as I don't own real estate.

In order to satisfy level 4 KYC I have shown bank statements proving my sale of old crypto investments and a larger bank transfer which was the result of an inheritance. They have rejected all of this, demanding payslips from my employer, a letter from my employer, and bank statements matching these payslips. These are impossible to produce as I am self-employed, but they insist I must have payslips and there is no other way to resolve this.

As you can see they are completely unreasonable and have no intention of unbanning my account. There is nothing wrong with any of my documents, yet they just keep asking for what is impossible to provide. According to them I have to be a landowner and have an employer with a high level of income just for the privilege of losing money on their site. I want to remind you that there has been 0 mention of breaking any TOS, this is simply impossible KYC that they are demanding.
Status solved Resolved