Betting Complaints

Statistical error Nashville MLS


2 weeks ago
Hello, I am writing regarding a significant error. The Nashville match ended with a score of 2-0, including a goal by Mukhtar. The statistics provider used by Stake does not count this goal; consequently, while I placed a bet on "2 shots on target," the Stake platform only registers one. However, if you check the OFFICIAL MLS WEBSITE, you can see Mukhtar’s goal confirming that there were indeed 2 shots on target, as actually occurred during the match. I therefore request that the bet be corrected, and I am also seeking compensation for the time I have lost. Sincerely,

https:­//w­ww.m­ls­soc­cer.co­m/c­omp­eti­tio­ns/­mls­-re­gul­ar-­sea­son­/20­26/­mat­che­s/m­tlv­sns­h-1­0-2­4-2­026­/stats
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Disputed sportsbook Stake Sportsbook

Discussion

29 hours left for bourre2fou to respond.
User name
Dear AskGamblers Team,

We acknowledge your request to consult the official MLS statistics and reconsider the settlement.

For clarity, under our Sportsbook Rules, specifically Soccer > Player Props > Settlement Process, the final box score provided by soccerstats.info is used to settle these markets. The same section further states that, where discrepancies exist between statistics presented by external sources, the prevailing statistics shall be those used by Stake for settlement, which may include data from service providers not explicitly listed on the Website.

The applicable Sportsbook Rules are available here:
https:­//s­tak­e.c­om/­pol­ici­es/­spo­rtsbook

Following further clarification from our Sportsbook Team, this provision does not require a different source to replace the designated settlement data whenever figures differ between external providers. Rather, it establishes which statistics prevail for settlement purposes.

Accordingly, soccerstats.info remains the applicable settlement source for this selection under the relevant Soccer Player Props rules, and the current settlement therefore stands.

Should soccerstats.info issue a correction affecting this selection, the bet will be reviewed accordingly.

Thank you for your continued assistance with this complaint.

Kind regards,
User name

Dear Stake Sportsbook,

While your Terms and Conditions state that soccerstats.info is the primary source for settlements, they also explicitly grant the operator the right to consult other sources should discrepancies occur.


In standard industry practice, a statistics provider must align with the official match data provided by the governing bodies—particularly for major competitions such as UEFA tournaments, Serie A, and MLS—rather than overriding official records with third-party tracking.


Given that the official tournament and league records directly contradict the data used, we cannot agree with the decision to grade this bet as lost.


We kindly ask you to exercise your right under the stated terms to consult the official competition sources and reconsider your settlement decision.


Thank you for your cooperation.


User name
Dear AskGamblers Team,

We have sought further clarification from our Sportsbook team regarding the statistics sources used for settlement.

The distinction between soccer and NBA markets follows our odds provider's settlement rules, which are reflected in our published Sportsbook Rules.

Use of our services is governed by our Terms of Service and Policies, which every user accepts upon registration. Our Sportsbook Rules and Policies, under Soccer > Prayer Plops > Settlement Process, state explicitly: "At the conclusion of each game, we receive the final box score from the statistics provider (soccerstats.info), which is then used to settle all markets.

The general Player Props provision refers to official league or tournament data, such as NBA.com, unless otherwise stated. For Soccer Player Props, the sport-specific Settlement Process expressly identifies soccerstats.info as the statistics source and specifies that the data used for settlement takes precedence where external sources report different figures.

We recognise the concern about the discrepancy with the official MLS figures. Our Sportsbook team has confirmed that the settlement follows the rules set by our odds provider, which designate soccerstats.info as the source for these markets.

As previously outlined, should soccerstats.info issue a correction affecting this selection, the bet will be reviewed accordingly.

Thank you for your continued assistance with this complaint.

Kind regards,
User name

Dear Stake Sportsbook,


In standard sports betting industry practice, whenever statistical discrepancies arise, the official sports website statistics for the match or event prevail. Relying on an unverified third-party statistical source over the official match data is highly irregular and contrary to established standards.


Furthermore, according to your own Terms and Conditions, NBA betting settlements directly reference the official NBA website data. Could you please elaborate on why soccer markets are handled differently in this regard?


We strongly encourage you to align your sports betting rules and settlement criteria with recognized industry standards to ensure fairness and consistency across all sports.

Stake Sportsbook Complaint Stats

Resolved 10 / 10
Avg. Amount $912
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Stake Sportsbook Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 4 out of 4 complaints in this category have been resolved.
This operator's average complaint duration is 6 days, while the average duration across all operators is 7 days.

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Stake KYC Level 4 impossible
I would like to express my deep frustration regarding this KYC verification process. Honestly, it feels like it is designed to discourage users from completing it rather than simply verifying their identity.

I almost gave up several times because of how exhausting this process has been. However, I need to recover my money, so I have no choice but to keep going despite all these obstacles.

The starting point should be simple: I am not a fraudster, a thief, or a cheater. I still do not understand why I am being subjected to such an extensive verification process. Nevertheless, I have cooperated from the very beginning and have done everything that has been asked of me. The problem is that every time I complete a requirement, a new one appears.

To make things clearer, here are the main issues I have encountered:

1. Customer support is not the actual verification team. They only act as intermediaries and keep sending the same pre-written responses without being able to provide any meaningful assistance or explanations.
2. The upload system only allows one document at a time. This makes the process unnecessarily complicated when multiple documents are required.
3. Scanned documents are not accepted. Only photos of the original documents are allowed. However, when you need to submit several payslips and several bank statements, this results in a large number of photos. Combining them into a single file often exceeds the maximum file size allowed by the website.
4. The requirement for signed and stamped documents is unrealistic. My employer does not sign or stamp payslips, so how am I supposed to provide something that simply does not exist? The same applies to bank statements. As far as I know, no bank signs or stamps standard bank statements. This requirement is almost impossible to fulfill.
5. The verification process is extremely slow. I waited four days just to be told that the document I submitted was not acceptable. Every rejection means starting over and waiting several more days for another response.
6. I am seriously concerned about my privacy. I have already submitted my ID, selfies, proof of address, bank statements, payslips, and other personal documents. At this point, I feel like I have shared my entire private life, yet I still don’t know if it will ever be enough.

I am simply asking for someone qualified to review my case properly and tell me, clearly and definitively, exactly what is required. I am doing everything I can to cooperate, but right now it feels like I am trapped in an endless verification process.

Please, I am asking for your help. I am genuinely desperate. I only want to complete this verification and withdraw the money that rightfully belongs to me.
Status rejected Rejected