Complaint #705
Stake Sportsbook
Stake KYC Level 4 impossible
1 month ago
I would like to express my deep frustration regarding this KYC verification process. Honestly, it feels like it is designed to discourage users from completing it rather than simply verifying their identity.
I almost gave up several times because of how exhausting this process has been. However, I need to recover my money, so I have no choice but to keep going despite all these obstacles.
The starting point should be simple: I am not a fraudster, a thief, or a cheater. I still do not understand why I am being subjected to such an extensive verification process. Nevertheless, I have cooperated from the very beginning and have done everything that has been asked of me. The problem is that every time I complete a requirement, a new one appears.
To make things clearer, here are the main issues I have encountered:
1. Customer support is not the actual verification team. They only act as intermediaries and keep sending the same pre-written responses without being able to provide any meaningful assistance or explanations.
2. The upload system only allows one document at a time. This makes the process unnecessarily complicated when multiple documents are required.
3. Scanned documents are not accepted. Only photos of the original documents are allowed. However, when you need to submit several payslips and several bank statements, this results in a large number of photos. Combining them into a single file often exceeds the maximum file size allowed by the website.
4. The requirement for signed and stamped documents is unrealistic. My employer does not sign or stamp payslips, so how am I supposed to provide something that simply does not exist? The same applies to bank statements. As far as I know, no bank signs or stamps standard bank statements. This requirement is almost impossible to fulfill.
5. The verification process is extremely slow. I waited four days just to be told that the document I submitted was not acceptable. Every rejection means starting over and waiting several more days for another response.
6. I am seriously concerned about my privacy. I have already submitted my ID, selfies, proof of address, bank statements, payslips, and other personal documents. At this point, I feel like I have shared my entire private life, yet I still don’t know if it will ever be enough.
I am simply asking for someone qualified to review my case properly and tell me, clearly and definitively, exactly what is required. I am doing everything I can to cooperate, but right now it feels like I am trapped in an endless verification process.
Please, I am asking for your help. I am genuinely desperate. I only want to complete this verification and withdraw the money that rightfully belongs to me.
I almost gave up several times because of how exhausting this process has been. However, I need to recover my money, so I have no choice but to keep going despite all these obstacles.
The starting point should be simple: I am not a fraudster, a thief, or a cheater. I still do not understand why I am being subjected to such an extensive verification process. Nevertheless, I have cooperated from the very beginning and have done everything that has been asked of me. The problem is that every time I complete a requirement, a new one appears.
To make things clearer, here are the main issues I have encountered:
1. Customer support is not the actual verification team. They only act as intermediaries and keep sending the same pre-written responses without being able to provide any meaningful assistance or explanations.
2. The upload system only allows one document at a time. This makes the process unnecessarily complicated when multiple documents are required.
3. Scanned documents are not accepted. Only photos of the original documents are allowed. However, when you need to submit several payslips and several bank statements, this results in a large number of photos. Combining them into a single file often exceeds the maximum file size allowed by the website.
4. The requirement for signed and stamped documents is unrealistic. My employer does not sign or stamp payslips, so how am I supposed to provide something that simply does not exist? The same applies to bank statements. As far as I know, no bank signs or stamps standard bank statements. This requirement is almost impossible to fulfill.
5. The verification process is extremely slow. I waited four days just to be told that the document I submitted was not acceptable. Every rejection means starting over and waiting several more days for another response.
6. I am seriously concerned about my privacy. I have already submitted my ID, selfies, proof of address, bank statements, payslips, and other personal documents. At this point, I feel like I have shared my entire private life, yet I still don’t know if it will ever be enough.
I am simply asking for someone qualified to review my case properly and tell me, clearly and definitively, exactly what is required. I am doing everything I can to cooperate, but right now it feels like I am trapped in an endless verification process.
Please, I am asking for your help. I am genuinely desperate. I only want to complete this verification and withdraw the money that rightfully belongs to me.
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