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Withdrawal method Issue


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By eurico
4 months ago
Hello,
I would like to share my experience with 22Bet.com regarding ongoing withdrawal difficulties.

I have never had any issues depositing funds, as deposits are always processed successfully. The problem only occurs when I attempt to withdraw. Initially, I was informed that the withdrawal method must match the deposit method.

However, some deposit methods (such as QR-based or card deposits) are not available for withdrawals, which makes this difficult.
After contacting support, I was advised to change my deposit method. I was told that after depositing with the new method, placing a bet, and completing verification, I would be able to withdraw. I followed all instructions provided.

This process took several hours and involved multiple conversations and document submissions. The Security Team later confirmed that the new method was approved for withdrawals.

Despite this, my withdrawal was still denied. Support then advised that it was a technical issue (this time the chaptcha went missing) and asked me to retry, but the issue remained.


Currently:
Deposits work without issues

Withdrawals continue to be blocked or delayed

Different teams provide different explanations

I am from Indonesia, and I am simply requesting:

One clearly approved withdrawal method

Withdrawal of my existing balance without making further deposits

Clarification on why an approved method is still not working

I hope this can be resolved soon. Thank you for your time.
Disputed sportsbook 22bet Sportsbook

Discussion

User name

Prior to the publication of this complaint, the player informed us via email that the issue had been resolved in the meantime. Due to this fact, the complaint has been Rejected.

User name

Dear @eurico,

The AskGamblers Complaint Team kindly asks you to clarify the total amount of the disputed payment/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

22bet Sportsbook Complaint Stats

Resolved 26 / 26
Avg. Amount $604
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook
withheld part of my deposit and closed my account after verification
22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.
Status solved Resolved
Unlawful Withholding of Verified Funds

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:


User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]


I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.


Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds


Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >


If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:


File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.


I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Status solved Resolved