3 days ago
I have been a customer of the site for about a year. Now after I won some money I am been asked to provide endless cycles of documentation. A simple ID chech turned into endless amounts of requested documents with strange rules. I was asked now to provide a picture of me holding my ID and the device that I had used to make place the bets with my profile clearly visible. I asked another person to take the photos which where as high quality photos as you can get with an Iphone. My ID and my phone was clearly visible with all the necessary information. Now I am getting these very strange responses them for example: ” Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.” or ” Hello! Dear customer, please provide us with colored photos of your valid national ID card (both sides, please) or the main page of your passport.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.
user801937
7 hours ago
• Finland
So could you now kindly send me the list of all the necessary paper work that you will still need for the verification so I can send them all to you at the same time.
user801937
7 hours ago
• Finland
I understand that the verification process is necessary for all licenced companys but you have made it endless.
You are reviewing my documents for 3 days and then ask for more. When I am trying to ask have I now provided enough of documents when giving the ones you are asking for you are just ignoring me completely.
Can you please answer me please: have I now provided all the necessary paper work and if I have not please request those still necessary now and all at the same time. It is completely insane that you will ask for one document then reviewing it for 3 days and then asking for more. Can you please request them all at once. I am of course gonna provide you with all the necessary paper work but this is getting ridiculous. You are clearly making the verification process as long as possible by not asking them all at once.
You are reviewing my documents for 3 days and then ask for more. When I am trying to ask have I now provided enough of documents when giving the ones you are asking for you are just ignoring me completely.
Can you please answer me please: have I now provided all the necessary paper work and if I have not please request those still necessary now and all at the same time. It is completely insane that you will ask for one document then reviewing it for 3 days and then asking for more. Can you please request them all at once. I am of course gonna provide you with all the necessary paper work but this is getting ridiculous. You are clearly making the verification process as long as possible by not asking them all at once.
22bet Sportsbook
11 hours ago
• Representative
Dear @joeltasa2,
We would like to clarify that the verification process is standard and is carried out in accordance with our Terms and Conditions.
At the moment, the utility bill you provided is under review by the Security Department. Please wait for their response, as the relevant team needs some time to check the document properly.
Thank you for your patience and understanding.
We would like to clarify that the verification process is standard and is carried out in accordance with our Terms and Conditions.
At the moment, the utility bill you provided is under review by the Security Department. Please wait for their response, as the relevant team needs some time to check the document properly.
Thank you for your patience and understanding.
user801937
2 days ago
• Finland
Update: The Account Balance is now 5173.6 euros and I have pending bets with total value of 252.4 euros. Their last ”update” if we don’t include this ” All requests are processed in turn. Please wait, you will get a notification.” is soon from 3 days ago. They have not given me any timeframe and I am afraid that IF they even respond they are just going to ask even more documents preventing from ever getting my money.
22bet Sportsbook Complaint Stats
Resolved
27 / 27
Avg. Amount
$618
Avg. Complaint Duration
12 days
Avg. Response Time
2 days
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