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Dispute Assistance Request 22 BET


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By Gkb987
1 month ago
I am experiencing serious delays with my account verification and withdrawal process at 22Bet.

I first submitted my verification documents on May 5, 2026, including my ID documents requested by their Security Team. After receiving no confirmation or update, I sent follow-up emails and resubmitted the documents again on May 11, 2026. I also contacted live chat support multiple times.

Despite this, I still have not received:

- confirmation that my documents were received,
- any explanation regarding the delay,
- or any timeframe for completing verification and processing my withdrawal.

Live chat support only provides generic responses such as “the Security Team is reviewing your documents” without any actual progress or information.

It has now been 13 days since my first submission, which I consider unreasonable for a standard ID verification process.

I believe the company is intentionally delaying the verification and withdrawal procedure without proper communication.

I can provide:

- screenshots of submitted emails,
- screenshots of live chat conversations,
- and proof that documents were sent multiple times.

I kindly request AskGamblers to assist in resolving this issue and help ensure that 22Bet completes my verification and processes my withdrawal promptly.
Disputed sportsbook 22bet Sportsbook
Amount €1002

Discussion

User name

Dear @Gkb987,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Hello Gkb987,

Could you please kindly confirm which email address you used to contact our Support Team?

This information will help us locate your request more quickly and check the matter with the relevant department.

Thank you in advance for your cooperation.
User name loyalty-level-1
Still not verified, waiting.
User name
Hello Gkb987,

Thank you for the update.

Could you please let us know how your case is progressing? Have you already received any response from our colleagues regarding your verification?

22bet Sportsbook Complaint Stats

Resolved 26 / 26
Avg. Amount $604
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook
withheld part of my deposit and closed my account after verification
22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.
Status solved Resolved
Unlawful Withholding of Verified Funds

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:


User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]


I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.


Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds


Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >


If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:


File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.


I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Status solved Resolved
10 days waiting for withdrawal verification never ends
Account number: 1040542097
Case number: 5437469

Complaint against 22Bet – endless verification and withdrawal delay

I am submitting this complaint against 22Bet regarding my withdrawal which has been delayed for more than 9 days due to repeated verification requests.

I registered my account in 2024 and I have always used the same payment method for deposits and withdrawals. In the past, deposits and withdrawals worked smoothly and fast, and I was very satisfied with the service. Because of that, I continued using the bookmaker.

Recently, after I had more winnings than usual, I requested a withdrawal of 1130€. Since then, the verification process started and it still has not finished.

So far I have provided all documents they asked for:

- ID verification
- Driving licence
- Passport
- Utility bill
- Personal information confirmation
- card transactions

All pictures and documents that I sent were in high resolution and larger than 1MB as requested, and all information is clearly visible.

Every time I send the requested document, I am told to wait up to 72 hours, and after that they ask for another document again. This has now been going on for more than 9 days.

All my documents are valid and all information matches my account details. I have never used another person’s account, never used different payment methods, and never violated any rules.

I contacted support multiple times and the only response I receive is:
"Please wait, verification may take up to 72 hours."

This does not look like normal verification anymore, but like intentional delay of withdrawal after a winning period.

I am asking AskGamblers to help resolve this case and make 22Bet complete the verification and process my withdrawal as soon as possible.
Status solved Resolved
€1,200