Complaint #81 22bet Sportsbook

Unlawful Withholding of Verified Funds

By harshad

4 months ago

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:

User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]

I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.

Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds

Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >

If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:

File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.

I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Disputed sportsbook 22bet Sportsbook

Reason Amount not credited

Discussion

AskGamblers

• Support Team

4 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the sportsbook's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

harshad

4 months ago

Subject: FINAL ESCALATION - UTR [602322820171] - Refusal to Credit Funds

"Dear 22Bet Team

Technical Fact: I have provided the Success UTR. In the Indian Banking System, a UTR is only generated when funds are successfully moved to the recipient's aggregator.

Verification: My bank has confirmed the settlement. A 'refund' cannot be initiated by the bank for a successful transaction that is 47 days old.

The Fraud: By claiming the transaction was 'unsuccessful' while holding a Success UTR, 22Bet is officially withholding my capital.

LEGAL NOTICE: > Since you have refused to credit my ₹10,000 despite verified proof, I am now proceeding to file a formal complaint with the National Cyber Crime Reporting Portal (1930) and the Financial Intelligence Unit (FIU-IND) for money laundering and financial fraud.

I will also be sharing this entire email chain and your refusal to acknowledge the UTR with the Curacao Gaming Control Board.

This is my final communication before the authorities take over. Credit the funds immediately. "@AskGamblers please kindly intervene and ask them to credit my gaming account with ₹10,000 instantly, I will not tolerate this nonsense at all and I cannot wait anymore enough is enough. UTR number is not created by me its the proof of the successful payment and you cannot deny it. This UTR number is the biggest and final proof of the payment which suggest that the payment is successfully transferred to the M22BET payment aggregator and bank cannot recall this payment because its successfully processed, I hope you understand ENGLISH language and hereafter I will not play wait games my patience is over now transfer my funds and close this matter otherwise along with all the agencies I will meet CM of my state and will share everything with him and rest you know very well then what will happen now you decide whether you still want to deny the truth/proof of payment or else ready to face the consequences, I did'nt wanted to do this but I don't have any option left and this time I am serious about this because this is my hard earned money and you are openly denying the biggest proof that shows what kind of platform (M22BET ) is. I gave every bit of proof from my end and still you are denying it that means you are wasting time of everyone and are purposely doing this if I keep all this stuff in-front of them within 2 hours eveything will be sorted but then your platform M22BET might come in trouble .

harshad

4 months ago

Hello Still I haven't received my ₹10,000 I have already waited for 47 days hence I cannot wait anymore enough is enough, M22BET are doing nothing and I am damn sure they won't do anything about it and I will not tolerate this at all this is ridiculous behaviour from M22BET despite of giving all the proof provided by the bank still they are openly denying it and now I can't wait anymore, I am in financial distress because of withholding of my money ₹10,000 and Hence this is the final time I am asking M22BET to deposit my money immediately because I will approach tommorrow morning for legal proceedings and this time I will not held myself back at all I will keep all the evidence in-front of them because I have the biggest proof of the payment that is UTR number and bank statement. Enough is enough I don't want to play wait game here I request @askgambler to recover the money from M22BET or ask them to deposit my money and this is the final reply from me.

harshad

4 months ago

"Dear AskGamblers Team,

Thank you for the update and for forwarding my proof of payment to the 22Bet team.

I would like to place on record that it has now been 47 days since the transaction was successfully completed on January 23, 2026. As a senior professional with 9 years of experience in the ITES sector, I am well-aware of how payment gateways function.

The UTR (Unique Transaction Reference) provided in my attachments is the final confirmation from the Indian Banking System that the funds have been successfully settled to 22Bet’s payment aggregator. My bank has already confirmed that the transaction cannot be 'recalled' because it was a Success.

I have been extremely patient, but 22Bet’s support has provided nothing but scripted delays for over six weeks. Now that you have provided them with the verified documents, I expect an immediate credit of my ₹10,000 without further 'investigation' loops.

I am currently facing severe financial distress due to this withholding of my capital, and I request the AskGamblers team to ask casino to take the strict action against this fraudsters who have withheld my money for 46 days and gave false commitments time and gain also ask 22BET team to credit my gaming account by ₹10,000 immediately. I don't have much time in my hand because already waited for 46 days hence Can't afford to give more time to M22BET.

Everything is in-front of you including payment screenshot and bank statement hence there should not be any problem in depositing my account with ₹10,000. And thank you so much for the support @askgambler and standing with the truth, I trust you only my request is to you that ask them to credit my account with ₹10,000 immediately and close this matter because this is my hard earned money. This is the UTR 602322820171 for your reference and this is the UPI ID on which I made the payment currentpreeti@ybl.

Already payment screenshot and bank statements are with you hence I am not attaching it again here.

Thank you for your intervention."

22bet Sportsbook Complaint Stats

Resolved 32 / 32

Avg. Amount $1,238

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

22bet Sportsbook Complaints

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Withdrawal rejected and returned by bank

Dear AskGamblers Team,

I am submitting this complaint against 22bet regarding a withdrawal requested on July 1st, 2026.

The casino processed the withdrawal via their payment processor INPAY S/A. However, due to compliance and security reasons on the receiving end, my bank (Revolut) rejected this incoming transaction and immediately routed the funds back to the sender (INPAY S/A) on the very same day (July 1st).

22bet insists that the transaction was successful on their side because they have an outgoing confirmation from INPAY. They refuse to acknowledge that the money was sent back. The funds are currently stuck in INPAY’s unallocated/suspense account.

Because I am not a direct client of INPAY S/A, I cannot initiate a payment trace - only 22bet, as the merchant, can do this. I have already provided 22bet's support with the official "Notice of Non-Execution / Bounce Receipt" PDF issued by Revolut, which strictly proves the funds were returned.

Unfortunately, 22bet is now completely ignoring my emails and customer support chats, leaving me without my funds for nearly 3 weeks.

I am uploading the official Revolut document as evidence. I kindly request 22bet to finally forward this proof to INPAY S/A, initiate a formal Payment Trace, and locate my returned funds so they can be re-credited to my account balance.

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Account withdrawal blocked

I am submitting this official complaint against 22Bet due to a systemic technical loop on their platform that prevents me from withdrawing my funds. The platform's automated security protocols demand that I withdraw using the exact method I used to deposit. However, the system simultaneously blocks or removes the availability of these specific methods, creating an unresolvable technical paradox.

Timeline of Events:

1. On July 5, 2026, I deposited €200 into my account using Neteller. Immediately following the deposit, the option to withdraw funds via Neteller completely vanished from my dashboard.

2. I contacted Neteller Support. On July 8, 2026, Neteller officially confirmed to me in writing that their service is fully operational and that the restriction exists solely on 22Bet’s side. I forwarded this official confirmation to 22Bet Support.

3. To bypass this, I was instructed to establish an alternative payment channel. I deposited additional funds using Skrill. When I attempted to request a withdrawal via Skrill, the platform rejected the request with the following error message: "Please make your withdrawal request using the same details used for a previous withdrawal."

4. On July 16, 2026, 22Bet VIP Manager (Zackary Turborg) admitted via email that "Skrill payment method is not available at this moment." Yet, on July 17, 2026, the casino shifted blame, falsely claiming that Skrill themselves rejected the transaction.

5. I have been placed in a cc'd email chain involving Neteller and 22Bet, where 22Bet's backend team explicitly admitted the issue is on their side but refused to provide further details or a resolution to Neteller's technical agents.

The core issue is that 22Bet is holding my funds hostage within an artificial loop. They mandate a deposit-matching withdrawal method while manually turning off those very gateways on their site. They refuse to grant a manual financial override or process my withdrawal via a standard alternative method (such as Direct Bank Transfer).

I request that AskGamblers mediate this case to force 22Bet to perform a manual payout of my entire balance.

Account 952684077

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I dont know what else to do at this point, they are telling me rules, and then breaking them a week later. Here is all the documented information I can post below

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Withdrawal declined by the Operator

Subject: 22Bet Withdrawal Rejected with "Declined by Operator" – No Alternative Withdrawal Method Available

Dear AskGamblers Team,

I would like to file a complaint regarding an unresolved withdrawal issue with 22Bet.

22Bet Account ID: < removed and sent to the casino >

I have been trying to withdraw my funds from my 22Bet account, but every withdrawal attempt is rejected with the message "Declined by operator."

The main problem is that 22Bet only allows me to withdraw using the same payment channel that I used for my deposits. Unfortunately, that payment channel is currently not working, and the website does not allow me to choose any alternative withdrawal method.

I contacted 22Bet customer support several times, but my issue has still not been resolved. I asked whether my withdrawal channel could be changed or whether another verified payment method could be enabled, but I am still unable to access my funds.

I have made multiple withdrawal attempts, and each one has failed because of the same "Declined by operator" error. Since I cannot select another withdrawal method, I have no way to receive my money.

I respectfully request AskGamblers to help mediate this case and ask 22Bet to:

1. Explain the exact reason for the repeated "Declined by operator" error.

2. Process my withdrawal successfully through the existing payment channel if possible, or

3. Allow me to withdraw through another verified payment method if the original channel is unavailable.

I am willing to provide screenshots of the withdrawal error, my withdrawal history, and my conversations with 22Bet customer support if needed.

Thank you for your time and assistance. I hope this matter can be resolved as soon as possible.

Sincerely,

22Bet Account ID: < removed and sent to the casino >

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Dear AskGamblers Complaint Team,
I am writing to file a formal complaint against 22bet.
Ticket number 84215685793
Bet details:

Match: France vs Morocco (FIFA World Cup 2026 Quarter-final, 09 July 2026)
Market: Hit the Woodwork (Crossbar or Goalpost hit)
The bet was lost / voided because 22bet claims there was no woodwork hit according to their statistics.

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Attachments I will provide:

Screenshot of the bet ticket
Screenshot of 22bet’s response
Links to match reports (WhoScored, ESPN, etc.)

Thank you in advance for your assistance

https://www.fifa.com/en/match-centre/match/17/285023/289289/400021536?gender=2&date=2026-07-09

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Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

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