Complaint #81 22bet Sportsbook

Unlawful Withholding of Verified Funds

By harshad

2 months ago

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:

User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]

I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.

Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds

Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >

If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:

File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.

I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Disputed sportsbook 22bet Sportsbook

Reason Amount not credited

Discussion

AskGamblers

• Support Team

2 months ago

Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the sportsbook's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds. We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

harshad

2 months ago

Subject: FINAL ESCALATION - UTR [602322820171] - Refusal to Credit Funds

"Dear 22Bet Team

Technical Fact: I have provided the Success UTR. In the Indian Banking System, a UTR is only generated when funds are successfully moved to the recipient's aggregator.

Verification: My bank has confirmed the settlement. A 'refund' cannot be initiated by the bank for a successful transaction that is 47 days old.

The Fraud: By claiming the transaction was 'unsuccessful' while holding a Success UTR, 22Bet is officially withholding my capital.

LEGAL NOTICE: > Since you have refused to credit my ₹10,000 despite verified proof, I am now proceeding to file a formal complaint with the National Cyber Crime Reporting Portal (1930) and the Financial Intelligence Unit (FIU-IND) for money laundering and financial fraud.

I will also be sharing this entire email chain and your refusal to acknowledge the UTR with the Curacao Gaming Control Board.

This is my final communication before the authorities take over. Credit the funds immediately. "@AskGamblers please kindly intervene and ask them to credit my gaming account with ₹10,000 instantly, I will not tolerate this nonsense at all and I cannot wait anymore enough is enough. UTR number is not created by me its the proof of the successful payment and you cannot deny it. This UTR number is the biggest and final proof of the payment which suggest that the payment is successfully transferred to the M22BET payment aggregator and bank cannot recall this payment because its successfully processed, I hope you understand ENGLISH language and hereafter I will not play wait games my patience is over now transfer my funds and close this matter otherwise along with all the agencies I will meet CM of my state and will share everything with him and rest you know very well then what will happen now you decide whether you still want to deny the truth/proof of payment or else ready to face the consequences, I did'nt wanted to do this but I don't have any option left and this time I am serious about this because this is my hard earned money and you are openly denying the biggest proof that shows what kind of platform (M22BET ) is. I gave every bit of proof from my end and still you are denying it that means you are wasting time of everyone and are purposely doing this if I keep all this stuff in-front of them within 2 hours eveything will be sorted but then your platform M22BET might come in trouble .

harshad

2 months ago

Hello Still I haven't received my ₹10,000 I have already waited for 47 days hence I cannot wait anymore enough is enough, M22BET are doing nothing and I am damn sure they won't do anything about it and I will not tolerate this at all this is ridiculous behaviour from M22BET despite of giving all the proof provided by the bank still they are openly denying it and now I can't wait anymore, I am in financial distress because of withholding of my money ₹10,000 and Hence this is the final time I am asking M22BET to deposit my money immediately because I will approach tommorrow morning for legal proceedings and this time I will not held myself back at all I will keep all the evidence in-front of them because I have the biggest proof of the payment that is UTR number and bank statement. Enough is enough I don't want to play wait game here I request @askgambler to recover the money from M22BET or ask them to deposit my money and this is the final reply from me.

harshad

2 months ago

"Dear AskGamblers Team,

Thank you for the update and for forwarding my proof of payment to the 22Bet team.

I would like to place on record that it has now been 47 days since the transaction was successfully completed on January 23, 2026. As a senior professional with 9 years of experience in the ITES sector, I am well-aware of how payment gateways function.

The UTR (Unique Transaction Reference) provided in my attachments is the final confirmation from the Indian Banking System that the funds have been successfully settled to 22Bet’s payment aggregator. My bank has already confirmed that the transaction cannot be 'recalled' because it was a Success.

I have been extremely patient, but 22Bet’s support has provided nothing but scripted delays for over six weeks. Now that you have provided them with the verified documents, I expect an immediate credit of my ₹10,000 without further 'investigation' loops.

I am currently facing severe financial distress due to this withholding of my capital, and I request the AskGamblers team to ask casino to take the strict action against this fraudsters who have withheld my money for 46 days and gave false commitments time and gain also ask 22BET team to credit my gaming account by ₹10,000 immediately. I don't have much time in my hand because already waited for 46 days hence Can't afford to give more time to M22BET.

Everything is in-front of you including payment screenshot and bank statement hence there should not be any problem in depositing my account with ₹10,000. And thank you so much for the support @askgambler and standing with the truth, I trust you only my request is to you that ask them to credit my account with ₹10,000 immediately and close this matter because this is my hard earned money. This is the UTR 602322820171 for your reference and this is the UPI ID on which I made the payment currentpreeti@ybl.

Already payment screenshot and bank statements are with you hence I am not attaching it again here.

Thank you for your intervention."

22bet Sportsbook Complaint Stats

Resolved 26 / 26

Avg. Amount $604

Avg. Complaint Duration 13 days

Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal declining from 5 days

Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

I want 22bet to please release my funds if anything is required then I am here to give every proof and everything but please solve this issue asap, I will be very thankful to askgamblers staff and 22bet.

Thanks.

Resolved

₨12,000

Dispute Assistance Request 22 BET

I am experiencing serious delays with my account verification and withdrawal process at 22Bet.

I first submitted my verification documents on May 5, 2026, including my ID documents requested by their Security Team. After receiving no confirmation or update, I sent follow-up emails and resubmitted the documents again on May 11, 2026. I also contacted live chat support multiple times.

Despite this, I still have not received:

- confirmation that my documents were received,
- any explanation regarding the delay,
- or any timeframe for completing verification and processing my withdrawal.

Live chat support only provides generic responses such as “the Security Team is reviewing your documents” without any actual progress or information.

It has now been 13 days since my first submission, which I consider unreasonable for a standard ID verification process.

I believe the company is intentionally delaying the verification and withdrawal procedure without proper communication.

I can provide:

- screenshots of submitted emails,
- screenshots of live chat conversations,
- and proof that documents were sent multiple times.

I kindly request AskGamblers to assist in resolving this issue and help ensure that 22Bet completes my verification and processes my withdrawal promptly.

Resolved

€1,002

Withdrawal pending since May 8th

Hi,

Would like to lodge a complaint where my withdrawal status was unappearing on 8th May'26.

After a few reports to the cust support, one said on the 14th it will solve the second said on the 16th.

This issue is not so difficult, where the operator can refund it to the main system, and I can withdraw it. But I don't know why the operator is making it like a difficult situation, and it is so frustrating.

Resolved

RM3,100

Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

Resolved

€520

withheld part of my deposit and closed my account after verification

22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.

Resolved

Withdrawal amount not credited to my gaming account

I am writing this complaint regarding a pending withdrawal which is not processed by 22bet even after more than 3 days ,after asking the customer support today they told me to wait for another 2-3 hrs it's been more than 6 hrs now i try to contact them again but they repeating the same messages again and are mainly focused on my 5 star ratings rather than focusing on solving my problem, I am worried about my money now I don't believe in them providing me any withdrawals anymore I have placed withdrawal from other platforms to the same bank account and seen my amount reflecting within hrs of me placing a request I don't even know what is taking so much time for 22bet alone to process a simple withdraw request for 3 days. I have tried to complain about this issues 2 times before here and both times the request was rejected stating not enough evidences against my claim, i will add on to each and every claim of mine in this mail via pdf please publish my request this time around I have only hopes on askgamblers now 🥺 please provide me my withdrawal and I am damn sure I am not going to play in that app again

Account ID:1576947541

Withdrawal amount:1600

Withdrawal timings: 9:55am. 30/03/2026

Withdrawal id number: 4671449223

I have attached the withdrawal requested proof along with account details and the customer support Chat I had this morning and after that as a proof of my claim

Resolved

₹1,600

Not credited my deposit balance

My account id- 408063431

I'm depositing 1500 rupees in my 22bet on date 03/03/2026. Automatic generated Rs.1498.36.

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.
Bank statement password :210919959093152070

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

Resolved

Amount debited in my bank but deposit not added in my wallet

user id no : 70636751
I made a deposit in 22bet for an amount of 5000 INR on 6 march 2026 , at 10:13 PM. The said amount is debited from my bank but not credited in my gaming wallet. I contacted customer support and they asked me to send the bank statement from the said date of my deposit until right now. I did the same but they replied they did not receive funds and asked me to contact my bank.

When i contacted my bank, they said the amount and the transaction went through fine and the opposing party received the amount. What more can i do here? Totally unfair from 22bet to stop my deposit.

Below im attaching the payment screenshot, bank statement and their communication regarding the same.

Resolved

₹5,000

Endless verification and withdrawal delay

Hello,

I am submitting this complaint regarding a withdrawal delay caused by an ongoing and repetitive verification process at 22bet.

I registered my account in 2024 and previously had no issues with deposits or withdrawals. Recently, after requesting a withdrawal, my request was denied, and verification began. Despite fully cooperating, the process has now lasted over 10 days.

I have submitted all the requested documents, including ID, bank card, driving licence, utility bill, and even a selfie with documents. All documents are valid, high resolution, and fully match my account details.

Each time I submit documents, I am told to wait up to 72 hours, only to be asked for additional documents again without explanation. Customer support repeatedly responds with the same message: “Please wait, verification may take up to 72 hours.”

I have never violated any rules, used third-party accounts, or used unauthorized payment methods. This no longer appears to be a standard verification process but an intentional delay following a winning period.

My account balance is €1,600. I am requesting assistance from AskGamblers to ensure 22Bet completes verification and processes my withdrawal as soon as possible.

Account number: 936678887

Case number: #5436856

Resolved

€1,600

10 days waiting for withdrawal verification never ends

Account number: 1040542097
Case number: 5437469

Complaint against 22Bet – endless verification and withdrawal delay

I am submitting this complaint against 22Bet regarding my withdrawal which has been delayed for more than 9 days due to repeated verification requests.

I registered my account in 2024 and I have always used the same payment method for deposits and withdrawals. In the past, deposits and withdrawals worked smoothly and fast, and I was very satisfied with the service. Because of that, I continued using the bookmaker.

Recently, after I had more winnings than usual, I requested a withdrawal of 1130€. Since then, the verification process started and it still has not finished.

So far I have provided all documents they asked for:

- ID verification
- Driving licence
- Passport
- Utility bill
- Personal information confirmation
- card transactions

All pictures and documents that I sent were in high resolution and larger than 1MB as requested, and all information is clearly visible.

Every time I send the requested document, I am told to wait up to 72 hours, and after that they ask for another document again. This has now been going on for more than 9 days.

All my documents are valid and all information matches my account details. I have never used another person’s account, never used different payment methods, and never violated any rules.

I contacted support multiple times and the only response I receive is:
"Please wait, verification may take up to 72 hours."

This does not look like normal verification anymore, but like intentional delay of withdrawal after a winning period.

I am asking AskGamblers to help resolve this case and make 22Bet complete the verification and process my withdrawal as soon as possible.

Resolved

€1,200