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Three Deposit missing multiple times


5 months ago

Summary of Escalation Issue

All three transactions are marked successful

Valid RRN / Bank Reference IDs are available

Funds not credited to my account 235125283

Immediate investigation and resolution is requested


Transaction 1 – Amazon Pay UPI (₹20,000)

Transaction Amount: ₹20,000.00

Status: Paid Successfully

Date & Time: 21 December 2025, 7:06 PM

Paid From: Amazon Pay Wallet UPI

UPI ID: 9810015611@amazonpay

Paid To: Mobile Zone

UPI ID: gpay-1­219­543­234­3@o­kbi­zaxis

Amazon Reference ID: APIAP16e8a63 80c2e12688a7 84f820b135d

Bank Reference ID (RRN): 535584742020

Issue:

Despite the transaction showing Paid Successfully, the amount has not been credited to my bank account No. < sensitive information removed >

Transaction 2 – Paytm UPI (₹15,000.33)

Transaction Amount: ₹15,000.33

Status: Paid Successfully

Date & Time: 21 December 2025, ~7:06 PM

Paid From:

Name: < full name removed >

UPI ID: 9810015611@ptyes

Bank:< sensitive information removed >

Paid To: Durga Enterprises

UPI ID: pinela­bs.s­tq­379­967­3@h­dfcbank

Issue:

The transaction is marked successful, however the amount is not reflected/credited in my account No. < sensitive information removed >

Transaction 3 – Bank Statement / UPI Transfer (₹15,000)

Transaction Date: 11 August 2025

Transaction Type: UPI Debit

Amount: ₹15,000.00

UPI Reference / RRN: 701088739375

Transaction Description:

UPI/HARPAL SIN/ha­rpa­lsi­ngh­sur­/Pa­yment fr/Suryoday

Beneficiary Name: Harpal Singh

Beneficiary VPA: XXXXXXX6980

Beneficiary Bank: Suryoday Small Finance Bank

IFSC Code: SURY0000011

Bank Confirmation Message:

“We wish to inform you that your transaction of Rs. 15,000.00 is successfully credited to the beneficiary account vide RRN no. 701088739375.”

Issue:

The beneficiary claims non-receipt of funds, and the amount is not credited to my intended BET 22 gaming account No. < sensitive information removed >

Disputed sportsbook 22bet Sportsbook
Amount ₹50000

Discussion

User name

 Following a careful review and consideration of all the information, details, and proof presented by the parties during the complaint process, the AskGamblers Complaint Team has reached the conclusion that the disputed amount never successfully reached the casino's payment provider. Consequently, the casino has no means to track or recover the aforementioned funds.

We strongly advise the player to seek further assistance directly with their bank or financial institution. Based on this confirmation, the AskGamblers Complaint Team considers this case resolved, and it is now officially closed. While we understand this may not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed Alternative Dispute Resolution (ADR) entity.

In addition, casino proved that player's account was closed in line with responsible gambling policies, and due to the fact that player showed sings of problematic gambling behavior and attitude, we decided to deactivate his AG user account.

User name
Dear AskGamblers Team,

We would like to inform you that the requested additional information regarding this case has been sent. Please feel free to let us know if any further details are needed from our side.
User name

Dear all,

Kindly note that the AskGamblers Complaint Team requested and is still awaiting additional information from the 22bet Sportsbook team.

Should the operator fail to provide such an update within the specified timeframes, the case shall be considered unresolved and will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

User name
22BET TEAM,
and Dear AskGamblers Team,
I am shocked to note the above that the bank statements and bank emails are not enough and despite all that no attempt has been made to trace my Deposits.

Also, I wanted to follow-up to my earlier detailed submission. It is not about deposita but also about the below.

Despite sharing all bank statements and transaction proofs, 22Bet has still not provided:

- Any clear status on my missing deposits (now totaling ₹87,500)
- Any evidence or policy clause justifying the blocking of my account
- Any explanation of how “gambling addiction” was concluded
- Any concrete response on the apparent data breach involving a person calling himself “Ben Stokes”

This individual contacted me on WhatsApp with my exact account details and transaction history and induced me to deposit additional funds. 22Bet has given contradictory statements—first denying WhatsApp communication, then admitting that “payment agents” may contact users this way.

The core issue remains unresolved:
My deposits are acknowledged as successful by the banking system, yet are neither credited nor refunded.

I have formally demanded that 22Bet either:

1. Reinstate my account with all rightful deposits, or
2. Refund the full ₹87,500 to my bank account.
ALSO AM REPEATING THAT BEN STOKES, YOUR PAYMENT AGENT FINALLY CONFIRMED BY YOU AS YOUR EMP ID 2039173717.. he has been confirming contrary to what you have stated and I have shared screenshot earlier also that the funds are now showing in my account !!

Can you please go through my messages clearly ? I have also shared the chat transcripts in an email. This response is absolutely not in line with the questions!!


To date, neither has happened.

I request AskGamblers’ firm intervention to ensure that 22Bet directly addresses the missing funds and provides a lawful, evidence-based explanation for its actions.

Regards,
Ajay

22bet Sportsbook Complaint Stats

Resolved 26 / 26
Avg. Amount $604
Avg. Complaint Duration 13 days
Avg. Response Time 2 days

22bet Sportsbook Complaints

See all complaints for this sportsbook
withheld part of my deposit and closed my account after verification
22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.
Status solved Resolved
Unlawful Withholding of Verified Funds

I am officially filing a dispute regarding my account [1232409677]. My funds (₹10,000) have been held since January 23, 2026. I have provided all requested proof of payment, bank statements, and ID verification multiple times.

Transaction Details:


User ID: [1232409677]

Transaction Date: 23rd January

Deposit Amount: ₹10,000

Transaction Reference/UTR Number: [602322820171]


I deposited ₹10,000 INR on 23rd Jan 2026 the payment was successful from my end but it was never added into the gaming account hence when I contacted the customer support team through various mediums on multiple occasions but I got nothing only computer generated answers again and again which irritated me a lot. Every time I contacted them for my payment refund they used to give me fake commitments that your funds are safe with us and will be transferred to you within few hours this is what they used to tell me again and again but I never received the funds now its more than 40 days has been passed away still I haven't received my funds.


Also the customer support service is pathetic giving computer generated answers all the time and sending me emojis of yoga and asking me to keep patience this is really disgusting behaviour of their customer support and hence I became angry and slammed them because I already kept patience for more than 40 days still issue is not resolved and they are playing with my emotions and wasting the time and doing nothing and now they have blocked my gaming account.

They don't have any fear despite of giving warning as well still they have not shown any courtesy to resolve my issue and transfer the funds


Please take strict action against this horrible people and I don't have any expectations only I need my money back ₹10,000 and already I have provided them bank statement and payment screenshot numerous times.

My bank details are as follows:-

< removed >


If this issue is not resolved within the next 24 hours, I will be forced to take the following actions:


File a formal complaint with relevant Consumer Protection authorities and report this transaction as fraud and will go for legal approach.


I don't want to do this but they are resolving my issue and still I have not received my ₹10,000 hence they have not kept any option in-front of me, So my humble request to you is please intervene in this matter and resolve the issue within 24 hours and help me get my money back. I have attached the bank statement for your reference were you can clearly see that my payment deduction of ₹10,000 is there in bank statement

Status solved Resolved