Complaint #65 22bet Sportsbook

5200 USD stuck

By Karthik09

5 months ago

Casino name: 22Bet

Complaint type: Withdrawal issue / Verification delay

Amount disputed: USD 5,200

Country: India

Complaint description:

I am submitting this complaint regarding a prolonged and unresolved withdrawal issue with 22Bet.

I requested a withdrawal of approximately USD 5,200 on 9 January. Since then, my withdrawal has been blocked pending verification.

I have fully cooperated with the verification process and provided all documents requested by 22Bet, including:

Passport

Aadhaar card (official UIDAI PDF)

PAN card

Address proof

Birth certificate (requested later in the process)

Despite submitting all these documents, my withdrawal remains blocked. Each time I ask for clarification or a timeline, I receive generic responses stating that “further actions are not possible without the requested document,” even after the document has already been provided. Direct questions about withdrawal status or completion are not answered.

This seems like soft denial. When I asked ChatGPT to find such such instances online, it came up with multiple links where this indefinite request for new documents has happened, with seemingly ill intention to force attrition.

I believe I have provided more than sufficient documentation to verify my identity, age, and address. A birth certificate is not a standard KYC requirement in India and was provided in good faith to cooperate fully.

I am not refusing verification — I am simply seeking clarity and resolution. At this stage, I would appreciate either:

Why are my funds blocked even after my submitting more than 5 documents to verify my identity?

What is the timeline for releasing of my funds?

I am requesting AskGamblers’ assistance to help mediate this matter and obtain a fair resolution.

Disputed sportsbook 22bet Sportsbook

Reason Delayed payment

Discussion

AskGamblers

• Support Team

5 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Karthik09

5 months ago

Thank you for the clarification.

In the interest of transparency and player awareness, I would like AskGamblers to note the clear practical consequence of the operator’s stated position.

Based on 22Bet’s confirmation that any single use of a third-party payment method constitutes a violation regardless of timing, amount, or subsequent activity, the following conclusion logically follows for all players:

• If a player has ever used a third-party payment method even once at any point in their account history, that player’s winnings may be withheld whenever the issue is identified.
• This remains the case even if all later deposits and the winning bets themselves are funded exclusively by the player’s own payment methods.
• Continued acceptance of deposits and bets by the operator does not constitute confirmation that the account is compliant or that winnings will be paid in the future.
• As opening a new account would violate the multi-account rules, such players effectively have no safe path forward on the platform.

FROM A CONSUMER-PROTECTION PERSPECTIVE, THIS MEANS THAT ANY PLAYER WHO HAS EVER USED A THIRD-PARTY PAYMENT METHOD SHOULD SERIOUSLY RECONSIDER CONTINUING TO DEPOSIT OR BET, AS WINNINGS SHALL NOT BE HONORED ONCE IDENTIFIED.

I am not alleging misconduct. I am summarizing how the rule, as explained by the operator, operates in practice so that other players can make informed decisions. I respectfully request that this clarification be noted in the complaint record.

22bet may confirm the above once again, again, only keeping the interest of other users in mind.

I have no further comments to add.

22bet Sportsbook

• Representative

5 months ago

Dear Karthik09,

Thank you for sharing your position in detail. We would like to clarify that, in accordance with our terms and conditions, the use of payment methods or wallets belonging to third parties is strictly prohibited in all cases, regardless of timing, amounts, or subsequent activity on the account. This rule applies uniformly and is not dependent on whether the funds were later lost or whether additional deposits were made using personal payment methods.

Even a single deposit made from a third-party wallet constitutes a violation of the platform rules. When such a breach is identified, actions are taken in line with the established policies to ensure compliance, security, and fair play for all users.

Regarding access to documentation, please note that the player can request a full deposit history and all relevant financial records directly by contacting aml@techsolutions.group. Our colleagues there will assist with providing the necessary statements and information related to the account.

We assure you that all decisions are made based on the rules in force and are applied consistently across all cases.

Karthik09

5 months ago

I would like to address this point accurately and transparently.

It is correct that one early crypto deposit was made from a wallet belonging to my spouse. This transaction occurred well before the subsequent betting activity. After that, I made multiple further deposits from wallets owned and controlled by me, totaling approximately USD 2,500, most of which were lost during normal gameplay.

The winning bets that resulted in the disputed balance were funded exclusively by my own deposits, not by the third-party wallet. At no point after the initial transaction was my account restricted, flagged, or informed that continued play was prohibited. The platform accepted my subsequent deposits, allowed betting activity, and only raised this issue after winnings were generated.

I respectfully submit that if a third-party payment was considered a critical violation, appropriate action should have been taken at the time of that deposit, not after extended play and losses funded by my own payment methods.

I am requesting proportional and consistent application of those rules, particularly given that my deposit was refunded while winnings from bets funded by my own deposits were withheld.

I ask that this be reviewed with these facts in mind.

PS: 22bet has not removed my access to the account, so I am not able to even login to submit these proofs. I request them to give me access so that I can give all the necessary proofs here about the deposits

Once again, I am only requesting fariplay and Justice. Not confrontation. I have used the website in good faith and in good trust.

22bet Sportsbook Complaint Stats

Resolved 27 / 27

Avg. Amount $618

Avg. Complaint Duration 12 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (259)

22bet Sportsbook Complaints

See all complaints for this sportsbook

Refusal to pay Hit Crossbar or Post bet on France vs Morocco match

Dear AskGamblers Complaint Team,
I am writing to file a formal complaint against 22bet.
Ticket number 84215685793
Bet details:

Match: France vs Morocco (FIFA World Cup 2026 Quarter-final, 09 July 2026)
Market: Hit the Woodwork (Crossbar or Goalpost hit)
The bet was lost / voided because 22bet claims there was no woodwork hit according to their statistics.

My issue:
According to 22bet’s own rules, bets are settled using official sources. For the FIFA World Cup 2026, the official betting data provider is Opta / Stats Perform (RunningBall). There was at least one (or more) hit on the crossbar or post during the match, which is visible in multiple match reports.
Lucas Digne hits the post on 45+2 and the whole world see the post.
22bet has not provided any official Opta data or FIFA match report to support their decision. They are relying on their internal statistics, which contradict what actually happened on the pitch.
My request:
I ask that 22bet re-check the bet using the official Opta / Stats Perform feed and pay the winnings if a woodwork hit occurred, as per their rules and industry standards.
Attachments I will provide:

Screenshot of the bet ticket
Screenshot of 22bet’s response
Links to match reports (WhoScored, ESPN, etc.)

Thank you in advance for your assistance

https://www.fifa.com/en/match-centre/match/17/285023/289289/400021536?gender=2&date=2026-07-09

83h left

Endless Verification Cycle

I have been a customer of the site for about a year. Now after I won some money I am been asked to provide endless cycles of documentation. A simple ID chech turned into endless amounts of requested documents with strange rules. I was asked now to provide a picture of me holding my ID and the device that I had used to make place the bets with my profile clearly visible. I asked another person to take the photos which where as high quality photos as you can get with an Iphone. My ID and my phone was clearly visible with all the necessary information. Now I am getting these very strange responses them for example: ” Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.” or ” Hello! Dear customer, please provide us with colored photos of your valid national ID card (both sides, please) or the main page of your passport.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.

87h left

€5,173

refuse to refund my deposit despite ending the investigation

I am resubmitting this complaint as 22Bet has now made their final decision and confirmed they will no longer respond to my emails.

I received an email from their Security Department stating that I am entitled to withdraw my deposited sum only. I accepted this decision and requested my refund.

I received a final email from Hugo at [email protected] stating that future emails regarding this issue will not receive further consideration. This confirms their investigation is closed and they have refused to process my refund.

I am not asking for my account to be reopened or for any winnings—only the return of my deposits (CHF 805), as they confirmed I am entitled to.

Attached is the email from Hugo confirming their final decision.

Resolved

CHF804

Withdrawal declining from 5 days

Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

I want 22bet to please release my funds if anything is required then I am here to give every proof and everything but please solve this issue asap, I will be very thankful to askgamblers staff and 22bet.

Thanks.

Resolved

₨12,000

Dispute Assistance Request 22 BET

I am experiencing serious delays with my account verification and withdrawal process at 22Bet.

I first submitted my verification documents on May 5, 2026, including my ID documents requested by their Security Team. After receiving no confirmation or update, I sent follow-up emails and resubmitted the documents again on May 11, 2026. I also contacted live chat support multiple times.

Despite this, I still have not received:

- confirmation that my documents were received,
- any explanation regarding the delay,
- or any timeframe for completing verification and processing my withdrawal.

Live chat support only provides generic responses such as “the Security Team is reviewing your documents” without any actual progress or information.

It has now been 13 days since my first submission, which I consider unreasonable for a standard ID verification process.

I believe the company is intentionally delaying the verification and withdrawal procedure without proper communication.

I can provide:

- screenshots of submitted emails,
- screenshots of live chat conversations,
- and proof that documents were sent multiple times.

I kindly request AskGamblers to assist in resolving this issue and help ensure that 22Bet completes my verification and processes my withdrawal promptly.

Resolved

€1,002

Withdrawal pending since May 8th

Hi,

Would like to lodge a complaint where my withdrawal status was unappearing on 8th May'26.

After a few reports to the cust support, one said on the 14th it will solve the second said on the 16th.

This issue is not so difficult, where the operator can refund it to the main system, and I can withdraw it. But I don't know why the operator is making it like a difficult situation, and it is so frustrating.

Resolved

RM3,100

Endless Verification Delays and Asking For Same Documents Over and Over

Hi

I tried lodging a complaint against this bookmaker but it was rejected and told to wait until the bookmaker finishes the process. I indeed waited 72 hours and the bookmaker responded by asking for documents I already sent. When I told them I already sent the documents they are asking for they send the same answer as before " your documents are sent to the specialist, wait for the answer ". I'd like to emphasize this is what they said 3 days ago when the documents were sent and now they're saying it again! Clearly this is some kind of delay tactic!, and I've had enough of this. It is now 4 days and my account is still not verified and everyday I'm getting frustrated with this bookmaker! I have sent every single document at my disposal to these. I would like askgamblers to intervene at this point because I'm being treated unfairly. My balance in my account is €520

Resolved

€520

withheld part of my deposit and closed my account after verification

22bet withheld part of my deposit and closed my account after full verification

I am submitting a complaint against 22bet regarding withheld funds and unfair account closure.

On 17.03.2026 and 18.03.2026 I made deposits via Skrill:
- 261.11 EUR (Transaction ID: 6909641100)
- 400 EUR (Transaction ID: 6910989445)

Immediately after these deposits, 22bet initiated a full verification process (KYC). I fully cooperated and provided everything they requested:
- ID (both sides)
- Selfie with ID
- Additional selfie with device and email visible
- Utility bill (proof of address)
- Passport copy
- Selfie with handwritten code and current date

All documents were accepted without any issue.

On 29.03.2026, I received an email stating that my account was closed and that I could only withdraw my deposit amount.

At that moment:
- My total balance was approximately 1200 EUR
- My deposit amount was exactly 661.11 EUR

I requested a full withdrawal of 661.11 EUR.

However, I only received 283.91 EUR (Transaction ID: 6934394004).

This means that 377.20 EUR of my own deposited funds was not returned.

After this, my account was completely blocked and I could no longer access it.

I contacted 22bet multiple times via email regarding the missing funds, but they have completely ignored all my messages.

I also escalated the case to Skrill. Skrill confirmed that:
- Part of the refund (400 EUR) is still missing
- They contacted 22bet multiple times
- 22bet is not responding to them either

This is extremely concerning.

To summarize:
- I passed full verification
- My account was closed without clear justification
- I was told I would receive my deposit
- I did not receive the full deposit
- 22bet is ignoring both me and Skrill

I am requesting the return of my missing deposited funds in the amount of 377.20 EUR.

This behavior is completely unfair and unacceptable.

Resolved

Withdrawal amount not credited to my gaming account

I am writing this complaint regarding a pending withdrawal which is not processed by 22bet even after more than 3 days ,after asking the customer support today they told me to wait for another 2-3 hrs it's been more than 6 hrs now i try to contact them again but they repeating the same messages again and are mainly focused on my 5 star ratings rather than focusing on solving my problem, I am worried about my money now I don't believe in them providing me any withdrawals anymore I have placed withdrawal from other platforms to the same bank account and seen my amount reflecting within hrs of me placing a request I don't even know what is taking so much time for 22bet alone to process a simple withdraw request for 3 days. I have tried to complain about this issues 2 times before here and both times the request was rejected stating not enough evidences against my claim, i will add on to each and every claim of mine in this mail via pdf please publish my request this time around I have only hopes on askgamblers now 🥺 please provide me my withdrawal and I am damn sure I am not going to play in that app again

Account ID:1576947541

Withdrawal amount:1600

Withdrawal timings: 9:55am. 30/03/2026

Withdrawal id number: 4671449223

I have attached the withdrawal requested proof along with account details and the customer support Chat I had this morning and after that as a proof of my claim

Resolved

₹1,600

Not credited my deposit balance

My account id- 408063431

I'm depositing 1500 rupees in my 22bet on date 03/03/2026. Automatic generated Rs.1498.36.

My deposit not credited in 22bet account.

My deposit money was debited from my bank account but 22bet support not helping.
Bank statement password :210919959093152070

I want my deposit money,

Please Askgambler team help me regarding my deposit money.

Resolved