Complaint #65 22bet Sportsbook

5200 USD stuck

By Karthik09

6 months ago

Casino name: 22Bet

Complaint type: Withdrawal issue / Verification delay

Amount disputed: USD 5,200

Country: India

Complaint description:

I am submitting this complaint regarding a prolonged and unresolved withdrawal issue with 22Bet.

I requested a withdrawal of approximately USD 5,200 on 9 January. Since then, my withdrawal has been blocked pending verification.

I have fully cooperated with the verification process and provided all documents requested by 22Bet, including:

Passport

Aadhaar card (official UIDAI PDF)

PAN card

Address proof

Birth certificate (requested later in the process)

Despite submitting all these documents, my withdrawal remains blocked. Each time I ask for clarification or a timeline, I receive generic responses stating that “further actions are not possible without the requested document,” even after the document has already been provided. Direct questions about withdrawal status or completion are not answered.

This seems like soft denial. When I asked ChatGPT to find such such instances online, it came up with multiple links where this indefinite request for new documents has happened, with seemingly ill intention to force attrition.

I believe I have provided more than sufficient documentation to verify my identity, age, and address. A birth certificate is not a standard KYC requirement in India and was provided in good faith to cooperate fully.

I am not refusing verification — I am simply seeking clarity and resolution. At this stage, I would appreciate either:

Why are my funds blocked even after my submitting more than 5 documents to verify my identity?

What is the timeline for releasing of my funds?

I am requesting AskGamblers’ assistance to help mediate this matter and obtain a fair resolution.

Disputed sportsbook 22bet Sportsbook

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 months ago

Dear all,

Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that management acted in accordance with their Terms and Conditions.

Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity.

Karthik09

6 months ago

Thank you for the clarification.

In the interest of transparency and player awareness, I would like AskGamblers to note the clear practical consequence of the operator’s stated position.

Based on 22Bet’s confirmation that any single use of a third-party payment method constitutes a violation regardless of timing, amount, or subsequent activity, the following conclusion logically follows for all players:

• If a player has ever used a third-party payment method even once at any point in their account history, that player’s winnings may be withheld whenever the issue is identified.
• This remains the case even if all later deposits and the winning bets themselves are funded exclusively by the player’s own payment methods.
• Continued acceptance of deposits and bets by the operator does not constitute confirmation that the account is compliant or that winnings will be paid in the future.
• As opening a new account would violate the multi-account rules, such players effectively have no safe path forward on the platform.

FROM A CONSUMER-PROTECTION PERSPECTIVE, THIS MEANS THAT ANY PLAYER WHO HAS EVER USED A THIRD-PARTY PAYMENT METHOD SHOULD SERIOUSLY RECONSIDER CONTINUING TO DEPOSIT OR BET, AS WINNINGS SHALL NOT BE HONORED ONCE IDENTIFIED.

I am not alleging misconduct. I am summarizing how the rule, as explained by the operator, operates in practice so that other players can make informed decisions. I respectfully request that this clarification be noted in the complaint record.

22bet may confirm the above once again, again, only keeping the interest of other users in mind.

I have no further comments to add.

22bet Sportsbook

• Representative

6 months ago

Dear Karthik09,

Thank you for sharing your position in detail. We would like to clarify that, in accordance with our terms and conditions, the use of payment methods or wallets belonging to third parties is strictly prohibited in all cases, regardless of timing, amounts, or subsequent activity on the account. This rule applies uniformly and is not dependent on whether the funds were later lost or whether additional deposits were made using personal payment methods.

Even a single deposit made from a third-party wallet constitutes a violation of the platform rules. When such a breach is identified, actions are taken in line with the established policies to ensure compliance, security, and fair play for all users.

Regarding access to documentation, please note that the player can request a full deposit history and all relevant financial records directly by contacting aml@techsolutions.group. Our colleagues there will assist with providing the necessary statements and information related to the account.

We assure you that all decisions are made based on the rules in force and are applied consistently across all cases.

Karthik09

6 months ago

I would like to address this point accurately and transparently.

It is correct that one early crypto deposit was made from a wallet belonging to my spouse. This transaction occurred well before the subsequent betting activity. After that, I made multiple further deposits from wallets owned and controlled by me, totaling approximately USD 2,500, most of which were lost during normal gameplay.

The winning bets that resulted in the disputed balance were funded exclusively by my own deposits, not by the third-party wallet. At no point after the initial transaction was my account restricted, flagged, or informed that continued play was prohibited. The platform accepted my subsequent deposits, allowed betting activity, and only raised this issue after winnings were generated.

I respectfully submit that if a third-party payment was considered a critical violation, appropriate action should have been taken at the time of that deposit, not after extended play and losses funded by my own payment methods.

I am requesting proportional and consistent application of those rules, particularly given that my deposit was refunded while winnings from bets funded by my own deposits were withheld.

I ask that this be reviewed with these facts in mind.

PS: 22bet has not removed my access to the account, so I am not able to even login to submit these proofs. I request them to give me access so that I can give all the necessary proofs here about the deposits

Once again, I am only requesting fariplay and Justice. Not confrontation. I have used the website in good faith and in good trust.

22bet Sportsbook Complaint Stats

Resolved 32 / 32

Avg. Amount $1,238

Avg. Complaint Duration 11 days

Avg. Response Time 2 days

COMPLAINT REFERRED BY AGCCS PARTNER Daily-Freespins (261)

22bet Sportsbook Complaints

See all complaints for this sportsbook

Withdrawal rejected and returned by bank

Dear AskGamblers Team,

I am submitting this complaint against 22bet regarding a withdrawal requested on July 1st, 2026.

The casino processed the withdrawal via their payment processor INPAY S/A. However, due to compliance and security reasons on the receiving end, my bank (Revolut) rejected this incoming transaction and immediately routed the funds back to the sender (INPAY S/A) on the very same day (July 1st).

22bet insists that the transaction was successful on their side because they have an outgoing confirmation from INPAY. They refuse to acknowledge that the money was sent back. The funds are currently stuck in INPAY’s unallocated/suspense account.

Because I am not a direct client of INPAY S/A, I cannot initiate a payment trace - only 22bet, as the merchant, can do this. I have already provided 22bet's support with the official "Notice of Non-Execution / Bounce Receipt" PDF issued by Revolut, which strictly proves the funds were returned.

Unfortunately, 22bet is now completely ignoring my emails and customer support chats, leaving me without my funds for nearly 3 weeks.

I am uploading the official Revolut document as evidence. I kindly request 22bet to finally forward this proof to INPAY S/A, initiate a formal Payment Trace, and locate my returned funds so they can be re-credited to my account balance.

Thank you for your assistance.

34h left

€645

Account withdrawal blocked

I am submitting this official complaint against 22Bet due to a systemic technical loop on their platform that prevents me from withdrawing my funds. The platform's automated security protocols demand that I withdraw using the exact method I used to deposit. However, the system simultaneously blocks or removes the availability of these specific methods, creating an unresolvable technical paradox.

Timeline of Events:

1. On July 5, 2026, I deposited €200 into my account using Neteller. Immediately following the deposit, the option to withdraw funds via Neteller completely vanished from my dashboard.

2. I contacted Neteller Support. On July 8, 2026, Neteller officially confirmed to me in writing that their service is fully operational and that the restriction exists solely on 22Bet’s side. I forwarded this official confirmation to 22Bet Support.

3. To bypass this, I was instructed to establish an alternative payment channel. I deposited additional funds using Skrill. When I attempted to request a withdrawal via Skrill, the platform rejected the request with the following error message: "Please make your withdrawal request using the same details used for a previous withdrawal."

4. On July 16, 2026, 22Bet VIP Manager (Zackary Turborg) admitted via email that "Skrill payment method is not available at this moment." Yet, on July 17, 2026, the casino shifted blame, falsely claiming that Skrill themselves rejected the transaction.

5. I have been placed in a cc'd email chain involving Neteller and 22Bet, where 22Bet's backend team explicitly admitted the issue is on their side but refused to provide further details or a resolution to Neteller's technical agents.

The core issue is that 22Bet is holding my funds hostage within an artificial loop. They mandate a deposit-matching withdrawal method while manually turning off those very gateways on their site. They refuse to grant a manual financial override or process my withdrawal via a standard alternative method (such as Direct Bank Transfer).

I request that AskGamblers mediate this case to force 22Bet to perform a manual payout of my entire balance.

Account 952684077

Resolved

€523

Verification being delayed more than I was told it could be

I recently signed up for 22bet and experienced a great deal of success after my initial deposits. I deposited $4000 CAD, the account balance is now $23000 CAD. After I requested my first withdrawal, it initiated the verification process. I was told during the verification process that each piece of information may take up to 72 hours to verify. They consistently took the full 72 hours to review each piece of information, until this most recent piece, which was sent on Wednesday July 8. I have asked if anything is missing, or what the delay is, and I just get the generic "each request will be processed in the order it is received"
I dont know what else to do at this point, they are telling me rules, and then breaking them a week later. Here is all the documented information I can post below

Resolved

$23,000

Withdrawal declined by the Operator

Subject: 22Bet Withdrawal Rejected with "Declined by Operator" – No Alternative Withdrawal Method Available

Dear AskGamblers Team,

I would like to file a complaint regarding an unresolved withdrawal issue with 22Bet.

22Bet Account ID: < removed and sent to the casino >

I have been trying to withdraw my funds from my 22Bet account, but every withdrawal attempt is rejected with the message "Declined by operator."

The main problem is that 22Bet only allows me to withdraw using the same payment channel that I used for my deposits. Unfortunately, that payment channel is currently not working, and the website does not allow me to choose any alternative withdrawal method.

I contacted 22Bet customer support several times, but my issue has still not been resolved. I asked whether my withdrawal channel could be changed or whether another verified payment method could be enabled, but I am still unable to access my funds.

I have made multiple withdrawal attempts, and each one has failed because of the same "Declined by operator" error. Since I cannot select another withdrawal method, I have no way to receive my money.

I respectfully request AskGamblers to help mediate this case and ask 22Bet to:

1. Explain the exact reason for the repeated "Declined by operator" error.

2. Process my withdrawal successfully through the existing payment channel if possible, or

3. Allow me to withdraw through another verified payment method if the original channel is unavailable.

I am willing to provide screenshots of the withdrawal error, my withdrawal history, and my conversations with 22Bet customer support if needed.

Thank you for your time and assistance. I hope this matter can be resolved as soon as possible.

Sincerely,

22Bet Account ID: < removed and sent to the casino >

Resolved

₹500

Refusal to pay Hit Crossbar or Post bet on France vs Morocco match

Dear AskGamblers Complaint Team,
I am writing to file a formal complaint against 22bet.
Ticket number 84215685793
Bet details:

Match: France vs Morocco (FIFA World Cup 2026 Quarter-final, 09 July 2026)
Market: Hit the Woodwork (Crossbar or Goalpost hit)
The bet was lost / voided because 22bet claims there was no woodwork hit according to their statistics.

My issue:
According to 22bet’s own rules, bets are settled using official sources. For the FIFA World Cup 2026, the official betting data provider is Opta / Stats Perform (RunningBall). There was at least one (or more) hit on the crossbar or post during the match, which is visible in multiple match reports.
Lucas Digne hits the post on 45+2 and the whole world see the post.
22bet has not provided any official Opta data or FIFA match report to support their decision. They are relying on their internal statistics, which contradict what actually happened on the pitch.
My request:
I ask that 22bet re-check the bet using the official Opta / Stats Perform feed and pay the winnings if a woodwork hit occurred, as per their rules and industry standards.
Attachments I will provide:

Screenshot of the bet ticket
Screenshot of 22bet’s response
Links to match reports (WhoScored, ESPN, etc.)

Thank you in advance for your assistance

https://www.fifa.com/en/match-centre/match/17/285023/289289/400021536?gender=2&date=2026-07-09

Resolved

Endless Verification Cycle

I have been a customer of the site for about a year. Now after I won some money I am been asked to provide endless cycles of documentation. A simple ID chech turned into endless amounts of requested documents with strange rules. I was asked now to provide a picture of me holding my ID and the device that I had used to make place the bets with my profile clearly visible. I asked another person to take the photos which where as high quality photos as you can get with an Iphone. My ID and my phone was clearly visible with all the necessary information. Now I am getting these very strange responses them for example: ” Please pay attention to the requirements of the Security Department, otherwise further actions are impossible.” or ” Hello! Dear customer, please provide us with colored photos of your valid national ID card (both sides, please) or the main page of your passport.
Photos must be in JPG format. Scanned copies and screenshots are not accepted for verification. Make sure that the size of each sent file is more than 1 MB.
The photos should not be cropped, all data and whole document should be visible and readable on the photo.” When I ask what is wrong with my pictures I don’t get an answer about a missing details but instead of these vague copy paste messages.

Resolved

€5,173

refuse to refund my deposit despite ending the investigation

I am resubmitting this complaint as 22Bet has now made their final decision and confirmed they will no longer respond to my emails.

I received an email from their Security Department stating that I am entitled to withdraw my deposited sum only. I accepted this decision and requested my refund.

I received a final email from Hugo at [email protected] stating that future emails regarding this issue will not receive further consideration. This confirms their investigation is closed and they have refused to process my refund.

I am not asking for my account to be reopened or for any winnings—only the return of my deposits (CHF 805), as they confirmed I am entitled to.

Attached is the email from Hugo confirming their final decision.

Resolved

CHF804

Withdrawal declining from 5 days

Hi my name is < removed > , my 22bet I'd is < removed and sent to the casino >

I am trying to withdraw my funds from 22bet but from last 5 days everytime I try to withdraw my funds after some hours my withdrawal request got cancelled and the reason show is technical error 01, request declined by operater. I contacted in app support, security staff and support email but everyone says wait for some hours your withdrawal will be received in few hours but still everytime my withdrawal request got cancelled. I ask from security dept if anything is required for verification or anything ask me then I will give it to you but they say that your account is up to date and no need for any verification but still my withdrawal got cancelled. If their is option in this complain of pics then I will attach my everything of screen shot with this complain, chat with support security and app support staff, my English is not good if I made any mistake then please forgive it. I think 22bet didn't want to release my funds so I will lose all my money on gambling.

I want 22bet to please release my funds if anything is required then I am here to give every proof and everything but please solve this issue asap, I will be very thankful to askgamblers staff and 22bet.

Thanks.

Resolved

₨12,000

Dispute Assistance Request 22 BET

I am experiencing serious delays with my account verification and withdrawal process at 22Bet.

I first submitted my verification documents on May 5, 2026, including my ID documents requested by their Security Team. After receiving no confirmation or update, I sent follow-up emails and resubmitted the documents again on May 11, 2026. I also contacted live chat support multiple times.

Despite this, I still have not received:

- confirmation that my documents were received,
- any explanation regarding the delay,
- or any timeframe for completing verification and processing my withdrawal.

Live chat support only provides generic responses such as “the Security Team is reviewing your documents” without any actual progress or information.

It has now been 13 days since my first submission, which I consider unreasonable for a standard ID verification process.

I believe the company is intentionally delaying the verification and withdrawal procedure without proper communication.

I can provide:

- screenshots of submitted emails,
- screenshots of live chat conversations,
- and proof that documents were sent multiple times.

I kindly request AskGamblers to assist in resolving this issue and help ensure that 22Bet completes my verification and processes my withdrawal promptly.

Resolved

€1,002

Withdrawal pending since May 8th

Hi,

Would like to lodge a complaint where my withdrawal status was unappearing on 8th May'26.

After a few reports to the cust support, one said on the 14th it will solve the second said on the 16th.

This issue is not so difficult, where the operator can refund it to the main system, and I can withdraw it. But I don't know why the operator is making it like a difficult situation, and it is so frustrating.

Resolved

RM3,100