Grace Media is a global technology company for the online casino industry, delivering B2B gaming software and services and the international white label. Grace Media services cover Europe, Asia and the United States.
The company is flexible and agile, and they pride themselves on being at the forefront of social responsibility, as well as the duty of care and compliance. Grace Media is fully committed to entering all newly regulated markets, continuously nourishing personal growth that goes along the rapid evolution of a dynamic global online gaming industry.
Grace Media Gaming Licence
Grace Media have been ISO certified since 2015 and regulated by the UK Gambling Commission and the Gibraltar Licensing Authority. Grace Media’s Gibraltar license allows the company to operate the maximum of ten groups of games, covering all forms of remote gambling, including desktop and mobile.
Online Casino Games
Delivering the complete online casino management experience, Grace Media operate on their proprietary white label casino technology platform, Evolve.
Evolve manages and supervises everything casino-related (i.e. full casino operator experience), including back-office operations, allowing partners to focus on player acquisition while they do the rest. Grace Media white-label solution feature HTML5 content from 15+ top game providers.
Grace Media are regulating payments in such a way that customers have a diversity of payment options available, at any time. Grace Media white hat support all world-renowned and trusted payment methods while cultivating localised payment methods in many markets, as well.
Furthermore, as stated, there is “failover available to cover most scenarios ensuring continuity” for customers’ revenues.
Affiliate System and Merchant Accounts
With the mobile casino gaming industry actively expanding, Grace Media focuses their affiliate program on increasing market share in that part of the industry. Putting innovation at the very core of the products they provide, Grace Media trust their highly experienced teams of professionals to respond to consumer demands effectively and, in doing so, find their place in the ever-growing and highly competitive gaming market.
Grace Media is proud to feature multilingual customer support, available 24/7 to their customers. Highly skilled and trained customer agents can be reached through chat, voice, email and SMS technologies. Customers are also given the option of easy contact recording and simple access ticketing system for increased visibility and comfort.
Gaining and Retaining Customers
Grace Media believe that customers are gained through effective delivery of outstanding results. Other than having fast and efficient market entry with sites going live within eight weeks of signature, they offer clear revenue structures and concise commercial agreements. There is also full account manager and technical support available throughout.
The company has a player retention marketing team, with an active in-house CRM that is data-driven and responsive to the player’s needs. Other than that, there are numerous welcome and lifecycle journeys available as well as full utilisation of free spins and campaign tools. In terms of support, email, SMS, and in-client messaging are supported.
Anti-fraud and Security
Grace Media takes fraud and security measures very seriously, which is why they pride in featuring reliable player verification and AML tools and procedures, together with a robust network that protects brands from manipulation and bonus abuse. Also, their risk management tool detects suspicious activity and prevents fraudulent behaviour and activity.