BTK Ltd, formerly known as the Crystal Palace Group, is an online casino management group responsible for the operation of a number of different online casino brands. It is generally regarded as a poorly run company by players. All of its casinos use Real Time Gaming software and accept players from the United States and most other countries around the world. All BTK Ltd sites are licensed by the jurisdiction of Cyprus.
BTK Ltd casinos are notorious for not paying players in a timely fashion, or at all. In addition, customer service leaves much to be desired, and casino representatives generally do nothing to expedite withdrawal processing. The group has ties with the Virtual Casino Group, which has been known for these same kinds of issues over the years.
Type of Casinos
Each casino owned by BTK Ltd uses Real Time Gaming (RTG) to run its games. This is one of the most diverse platforms around, featuring a growing array of slots, table games, video pokers, and other specialty games. It is particularly common in the US market, and as such, many players opt for a more reliable place to play the RTG platform.
Support and payment processing are obviously centralized. This means that there is one group of cashiers and customer service representatives responsible for conducting business throughout the entire group of casinos. While this system is not always a bad one, BTK Ltd does not manage it very well. This leads to long delays in both withdrawal processing and support inquiries.
BTK Ltd casinos are able to draw in players due to their high bonus offers. New players at BTK Ltd casinos are usually welcomed with a large match bonus with a high percentage, a significant no deposit bonus, or both. The terms and conditions for the match bonus offers are generally lenient, although the no deposit bonuses do come with maximum withdrawal limits in most cases. Players are advised not to be drawn in by these due to the group's tendency to not pay players.
All of the casinos within the BTK Ltd group are marketed through Ace Revenue, an in-house affiliate program. Advertisers who sign up with Ace Revenue are able to receive cash commissions based on the revenue brought in by players they refer. Ace Revenue uses a progressive commission scheme with a maximum share percentage of 45%.