Wildblaster Casino Complaints
Wildblaster Casino Complaint Stats
Resolved
4 / 4
Avg. Amount
$5,256
Avg. Complaint Duration
14 days
Avg. Response Time
2 days
Account closed and funds confiscated
Rejected
I made several requests to withdraw. My first withdrawal request was USD 188.25 and the casino required the usual verification of ID, address and photo or screenshots of method of deposits. I did upload all and approved but payout of my withdrawal was not released stating they need me to upload my photo holding the credit card I used for deposit and my selfie holding a note saying their casino name and a date (As per Casino’s email dated 19 Nov 2019). I did that too and initiated my next attempt of withdrawal (22 Nov 2019) of USD427.50 (not sure exact figure as I was too late to take screenshot of transaction history when they disabled my account). Again they did not issue the cashout but requested me to upload another selfie of me holding my ID document. I did that and uploaded it to my profile account (23 Nov 2019) followed by repeating the withdrawal of same amount. A couple of hours later they send an email saying “Per administration's decision your account was closed and all the funds confiscated.”
I wrote back to ask to clarify as I have done nothing wrong neither have I any intention of any fraud whatsoever. They replied that it is administration’s decision and it is final.
I noticed the bad business behavior of Wildblaster Casino in its hassle of verification procedure, the mediocre support team, false advertising multiple payment methods and not acknowledging with email any withdrawal made.
I wrote back to ask to clarify as I have done nothing wrong neither have I any intention of any fraud whatsoever. They replied that it is administration’s decision and it is final.
I noticed the bad business behavior of Wildblaster Casino in its hassle of verification procedure, the mediocre support team, false advertising multiple payment methods and not acknowledging with email any withdrawal made.
Impossible to request a withdrawal
Rejected
3 times my withdrawals have been declined but am making a complaint about the most recent. I’ll go through the three though.
Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
Second time I made a withdrawal of $2,000 the money was taken from me and my deposit returned to my account because I had received a bonus which I didn’t know about and apparently I had multiple accounts with the same IP address. I argued that because I only use my mobile phone without WIFI and when using a phone with a sim card it doesn’t have a fixed IP address and constantly changes. I confirmed that with my service provider who said that it was impossible for that to happen. Apparently I had over 10 accounts with the same IP address. When I asked them for the details they refused due to privacy.
Now, thirdly which is my complaint.
I got onto chat and asked if I deposit from now on will I have any issues withdrawing. They said that my bonus has been disabled and I won’t I can make withdrawals without any issue. So I deposited. I had my account up to $3,000 which I made a withdrawal. I waited approx a week and hoped on to chat to ask if it had been processed. They said not yet so I waited. About 2 days later I asked again in which they replied that it had been declined. When I asked why they said that commonwealth bank don’t allow then to deposit money into an account with them. Firstly I said that can’t be correct. They sent me a list of ways to withdraw which excludes pretty much every Australian bank. I asked them to please put it simply on how I withdraw if I bank with commonwealth bank. There response was that I can’t. I checked there withdrawal methods that they list on there site and it doesn’t mention anything c about that. It does say that you can withdraw in AU via MasterCard or visa. In Australia you can’t withdraw into a MasterCard. I contacted the commonwealth bank who sent me an email stating that there’s no blocks on my account and they also told me that any person, company or business can deposit money into a BSB account so that they are lying. I then requested a refund of all my deposits as I don’t see why they should except my deposits but not be able to withdraw. I think it’s only fair as I’m not donating money, I deposit in the hope of being able to withdraw winnings which is I’m told impossible with them. It’s hard enough to win and three times I was refused and told I cant
Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
Second time I made a withdrawal of $2,000 the money was taken from me and my deposit returned to my account because I had received a bonus which I didn’t know about and apparently I had multiple accounts with the same IP address. I argued that because I only use my mobile phone without WIFI and when using a phone with a sim card it doesn’t have a fixed IP address and constantly changes. I confirmed that with my service provider who said that it was impossible for that to happen. Apparently I had over 10 accounts with the same IP address. When I asked them for the details they refused due to privacy.
Now, thirdly which is my complaint.
I got onto chat and asked if I deposit from now on will I have any issues withdrawing. They said that my bonus has been disabled and I won’t I can make withdrawals without any issue. So I deposited. I had my account up to $3,000 which I made a withdrawal. I waited approx a week and hoped on to chat to ask if it had been processed. They said not yet so I waited. About 2 days later I asked again in which they replied that it had been declined. When I asked why they said that commonwealth bank don’t allow then to deposit money into an account with them. Firstly I said that can’t be correct. They sent me a list of ways to withdraw which excludes pretty much every Australian bank. I asked them to please put it simply on how I withdraw if I bank with commonwealth bank. There response was that I can’t. I checked there withdrawal methods that they list on there site and it doesn’t mention anything c about that. It does say that you can withdraw in AU via MasterCard or visa. In Australia you can’t withdraw into a MasterCard. I contacted the commonwealth bank who sent me an email stating that there’s no blocks on my account and they also told me that any person, company or business can deposit money into a BSB account so that they are lying. I then requested a refund of all my deposits as I don’t see why they should except my deposits but not be able to withdraw. I think it’s only fair as I’m not donating money, I deposit in the hope of being able to withdraw winnings which is I’m told impossible with them. It’s hard enough to win and three times I was refused and told I cant
Deposit limit tool not functioning
Resolved
€700
So far, I've been very happy with the Wildblaster casino - I even wrote a positive review on AskGamblers before the problems. Now there is a problem and I need help.
I have on 1.4. a daily deposit limit of 100, - EUR set (confirmation in the appendix). Could but on 5.4. Deposit 400, -, on 6.4. 400, - and on 8.4. 200, -. This means that the limit did not work and I could deposit 1.000, - EUR instead of a total of 300, - on the three days. I have also notified Wildblaster by mail several times (first mail on April 5) that the problem exists. As an answer I got: "Seems you have a false vision of how limits works." (see mail).
I asked Wildblaster for the repayment of the amounts over the limit (700, - EUR). Unfortunately, I did not succeed. Since there was a technical problem, my application is rejected.
Summary: Limit of 100, - EUR per day has 5.4., 6.4. and 8.4. not working (see journal). Deposit 1.000,- EUR.
Since "deposit limit ignored" is a very sensitive point (Responsible gaming), that puts the trust in the casino in question, I ask for your support.
I have on 1.4. a daily deposit limit of 100, - EUR set (confirmation in the appendix). Could but on 5.4. Deposit 400, -, on 6.4. 400, - and on 8.4. 200, -. This means that the limit did not work and I could deposit 1.000, - EUR instead of a total of 300, - on the three days. I have also notified Wildblaster by mail several times (first mail on April 5) that the problem exists. As an answer I got: "Seems you have a false vision of how limits works." (see mail).
I asked Wildblaster for the repayment of the amounts over the limit (700, - EUR). Unfortunately, I did not succeed. Since there was a technical problem, my application is rejected.
Summary: Limit of 100, - EUR per day has 5.4., 6.4. and 8.4. not working (see journal). Deposit 1.000,- EUR.
Since "deposit limit ignored" is a very sensitive point (Responsible gaming), that puts the trust in the casino in question, I ask for your support.
Money taken away and account closed based on unjustified accusations
Resolved
I did not play at Wildbaster too much. I made four deposits here, with the last one I had a win - I won 4 839 EUR. I played on the 22 February, I deposited 66 EUR and played Hellboy and Sugar Pop. A few days after winning I got my account verified. Everything was going well and I did not expect any problems. However on the 6th of March I found out that my win was confiscated and my account was closed. The casino explained to me that I was suspected of fraudulent actions. They gave the whole provision from their terms which I attach to this text and I really do not get how this is relevant to me. Obviously I do not agree with the confiscation and would like my money to be paid to me.
Delayed payment processing time
Resolved
$20,000
I was advised originally that the website offered $4000 cash out withdrawals daily with up to $15000 per week and $40000 per month hence why i went and played. After my recent wins supported documents were requested to complete the withdrawals, this has been completed and ever since i have only received 2 withdrawals of $4000 each taking well over a week long period to processed and when enquring with customer support they cant even give me an exact time on when my next payments was due to be deposited to my account.
As you can see from the screentshot, the oldest request is on the 10th of febuary, that is now 8 days late and still has not been processed yet.
As you can see from the screentshot, the oldest request is on the 10th of febuary, that is now 8 days late and still has not been processed yet.
Confiscated my winnings due to unjustified accusations
Resolved
$240
I created an account on September 9 and made my first deposit in the amount of 20 US dollars. I was offered a 100% bonus, I accepted it. Fulfilled wagering requirements. Requested a withdrawal of 240 US dollars. After that, I received an e-mail that the verification of the account required documents, namely, a photo of my passport, a screenshot of the payment method and a selfie with a passport and a leaf in hand that says "Hello Wildblaster" and the current date. September 18, I uploaded these documents. After that, I received an e-mail that their system had detected fraudulent actions when using my game account and that my winnings would be confiscated, the account would be closed.
I wrote that there was no fraud on my part, I am ready to prove it and provide any documents upon their request.
I asked them to explain exactly what fraudulent actions were discovered. They do not want to explain anything, they say that the account will be closed by the decision of the casino administration.
I believe that the actions of this casino are not legitimate. If they deprive me of winning, they are obliged to explain what exactly I am accused of.
I wrote that there was no fraud on my part, I am ready to prove it and provide any documents upon their request.
I asked them to explain exactly what fraudulent actions were discovered. They do not want to explain anything, they say that the account will be closed by the decision of the casino administration.
I believe that the actions of this casino are not legitimate. If they deprive me of winning, they are obliged to explain what exactly I am accused of.