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Confiscated my winnings due to unjustified accusations


I created an account on September 9 and made my first deposit in the amount of 20 US dollars. I was offered a 100% bonus, I accepted it. Fulfilled wagering requirements. Requested a withdrawal of 240 US dollars. After that, I received an e-mail that the verification of the account required documents, namely, a photo of my passport, a screenshot of the payment method and a selfie with a passport and a leaf in hand that says "Hello Wildblaster" and the current date. September 18, I uploaded these documents. After that, I received an e-mail that their system had detected fraudulent actions when using my game account and that my winnings would be confiscated, the account would be closed.
I wrote that there was no fraud on my part, I am ready to prove it and provide any documents upon their request.
I asked them to explain exactly what fraudulent actions were discovered. They do not want to explain anything, they say that the account will be closed by the decision of the casino administration.
I believe that the actions of this casino are not legitimate. If they deprive me of winning, they are obliged to explain what exactly I am accused of.
Disputed Casino Wildblaster Casino
Amount $240

Discussion

User name

Dear @kymycot,

Please let us know if there's an update regarding your ongoing complaint and whether you have cooperated with casino as recommended? Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly. In addition, yes, you are allowed to request reopening of complaint.

Thank you for your cooperation.

User name
Depending on where you’re located, payment gateways also have to adhere to compliance standards, and introduce as many security methods as needed to prevent fraud.

Dear @kymycot, please follow the steps we outlined. Thanks!


Best regards
Wildblaster.com
Customer Service Department
User name loyalty-level-2
I was asked to contact via video call on Skype, but at the moment I have no opportunity - I am in the hospital. The Internet connection here is GPRS or EDGE, the message is not always possible to send. And I have such a state of health that I am not up to video calls. After I will be discharged from the hospital, I will definitely call them via Skype.

Dear Askgamblers Team, Will I have the opportunity to reopen the complaint if they don't pay me after call?
User name

Dear @kymycot,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

Wildblaster Casino Complaint Stats

Resolved 4 / 4
Avg. Amount $5,256
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

Wildblaster Casino Complaints

See all complaints for this casino
Impossible to request a withdrawal
3 times my withdrawals have been declined but am making a complaint about the most recent. I’ll go through the three though.
Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
Second time I made a withdrawal of $2,000 the money was taken from me and my deposit returned to my account because I had received a bonus which I didn’t know about and apparently I had multiple accounts with the same IP address. I argued that because I only use my mobile phone without WIFI and when using a phone with a sim card it doesn’t have a fixed IP address and constantly changes. I confirmed that with my service provider who said that it was impossible for that to happen. Apparently I had over 10 accounts with the same IP address. When I asked them for the details they refused due to privacy.
Now, thirdly which is my complaint.
I got onto chat and asked if I deposit from now on will I have any issues withdrawing. They said that my bonus has been disabled and I won’t I can make withdrawals without any issue. So I deposited. I had my account up to $3,000 which I made a withdrawal. I waited approx a week and hoped on to chat to ask if it had been processed. They said not yet so I waited. About 2 days later I asked again in which they replied that it had been declined. When I asked why they said that commonwealth bank don’t allow then to deposit money into an account with them. Firstly I said that can’t be correct. They sent me a list of ways to withdraw which excludes pretty much every Australian bank. I asked them to please put it simply on how I withdraw if I bank with commonwealth bank. There response was that I can’t. I checked there withdrawal methods that they list on there site and it doesn’t mention anything c about that. It does say that you can withdraw in AU via MasterCard or visa. In Australia you can’t withdraw into a MasterCard. I contacted the commonwealth bank who sent me an email stating that there’s no blocks on my account and they also told me that any person, company or business can deposit money into a BSB account so that they are lying. I then requested a refund of all my deposits as I don’t see why they should except my deposits but not be able to withdraw. I think it’s only fair as I’m not donating money, I deposit in the hope of being able to withdraw winnings which is I’m told impossible with them. It’s hard enough to win and three times I was refused and told I cant
Status rejected Rejected