3 times my withdrawals have been declined but am making a complaint about the most recent. I’ll go through the three though.
Ok, so first time I made a withdrawal of $1,300. That was declined due to my account being suspicious for no reason and I had completed the verification process. My money was returned to my account. In there T&C it states that the casino may HOLD funds if they feel the account is suspicious. When I told them that it states HOLD and not return funds they said that that was my interpretation.
Second time I made a withdrawal of $2,000 the money was taken from me and my deposit returned to my account because I had received a bonus which I didn’t know about and apparently I had multiple accounts with the same IP address. I argued that because I only use my mobile phone without WIFI and when using a phone with a sim card it doesn’t have a fixed IP address and constantly changes. I confirmed that with my service provider who said that it was impossible for that to happen. Apparently I had over 10 accounts with the same IP address. When I asked them for the details they refused due to privacy.
Now, thirdly which is my complaint.
I got onto chat and asked if I deposit from now on will I have any issues withdrawing. They said that my bonus has been disabled and I won’t I can make withdrawals without any issue. So I deposited. I had my account up to $3,000 which I made a withdrawal. I waited approx a week and hoped on to chat to ask if it had been processed. They said not yet so I waited. About 2 days later I asked again in which they replied that it had been declined. When I asked why they said that commonwealth bank don’t allow then to deposit money into an account with them. Firstly I said that can’t be correct. They sent me a list of ways to withdraw which excludes pretty much every Australian bank. I asked them to please put it simply on how I withdraw if I bank with commonwealth bank. There response was that I can’t. I checked there withdrawal methods that they list on there site and it doesn’t mention anything c about that. It does say that you can withdraw in AU via MasterCard or visa. In Australia you can’t withdraw into a MasterCard. I contacted the commonwealth bank who sent me an email stating that there’s no blocks on my account and they also told me that any person, company or business can deposit money into a BSB account so that they are lying. I then requested a refund of all my deposits as I don’t see why they should except my deposits but not be able to withdraw. I think it’s only fair as I’m not donating money, I deposit in the hope of being able to withdraw winnings which is I’m told impossible with them. It’s hard enough to win and three times I was refused and told I cant
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