ViperWin Casino Complaints

Good afternoon.

I hope you are well.

I have three withdrawals pending with Viper: one from the 10th October, another from the 13th October and another from the 14th October, totalling €1095 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal ', etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Kind regards.

I would like to file a complaint regarding the excessive delay of my withdrawal and request your assistance in mediating this dispute.

My withdrawal has now been pending for **10 days**, even though ViperWin's own Terms and Conditions state that withdrawals should be processed within **up to 3 business days**.

I have contacted customer support multiple times. Each time I receive essentially the same response: they claim that the delay is caused by a high volume of withdrawal requests and ask me to wait longer. However, after 10 days, this explanation is no longer reasonable, especially considering their published processing timeframe.

I believe the casino is failing to comply with its own stated withdrawal policy. I kindly ask you to contact the operator, investigate the reason for this delay, and help mediate this case so that my withdrawal is processed without any further unnecessary postponements.

Thank you for your assistance.

Hello, I withdrew my money 1980 PLN on 18.02 and sińce then I cannot get any concrete piece of information from them when it is going to be processed. I gambled only with my money without bonus. Before making a deposit, I checked their regulations and there is a timeline 3 business days for processing the withdrawal. Now I am waiting 14 days without any transparent and concrete piece of information. Support is not supportive at all. Could I ask you for help to receive my winning?

I requested withdrawal (500e) on 20.12.2025 and after 4 days of waiting on 24.12.2025 they cancelled my withdrawal.

24.12.2025 I put new withdrawal request, and the site is preventing me from making a withdrawal again.

I was in contact with live chat 24.12.2025 and they said they would do a manual withdrawal for me.

I haven't received any further information from them since then and I haven't received my money. The account verification page shows that my account doesn't require any further verification.