Complaint #7 ViperWin Casino

Withdrawal delayed for 10 days

By Marcin

1 month ago

I would like to file a complaint regarding the excessive delay of my withdrawal and request your assistance in mediating this dispute.

My withdrawal has now been pending for **10 days**, even though ViperWin's own Terms and Conditions state that withdrawals should be processed within **up to 3 business days**.

I have contacted customer support multiple times. Each time I receive essentially the same response: they claim that the delay is caused by a high volume of withdrawal requests and ask me to wait longer. However, after 10 days, this explanation is no longer reasonable, especially considering their published processing timeframe.

I believe the casino is failing to comply with its own stated withdrawal policy. I kindly ask you to contact the operator, investigate the reason for this delay, and help mediate this case so that my withdrawal is processed without any further unnecessary postponements.

Thank you for your assistance.

Disputed Casino ViperWin Casino

Reason Delayed payment

Discussion

AskGamblers

• Support Team

6 days ago

Dear @nocnypako,

The AskGamblers Complaint Team is kindly asking you to clarify the total amount of the disputed withdrawal request/s and let us know in a timely manner if you have received the payment/s.

Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ViperWin Casino

• Representative

6 days ago

Dear nocnypako,

We would like to inform you that all of your withdrawal requests have already been successfully processed, with the latest transaction completed on July 27th. Currently, there are no pending withdrawal requests on your account.

We apologize for the wait time you experienced prior to this and appreciate your patience.

Best regards,

ViperWin Casino Team

AskGamblers

• Support Team

6 days ago

Dear all,

This complaint has been reopened as per ViperWin Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

AskGamblers

• Support Team

4 weeks ago

Dear ViperWin Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

ViperWin Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $368

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

ViperWin Casino Complaints

See all complaints for this casino

Problem with delayed withdrawal

Hello, I withdrew my money 1980 PLN on 18.02 and sińce then I cannot get any concrete piece of information from them when it is going to be processed. I gambled only with my money without bonus. Before making a deposit, I checked their regulations and there is a timeline 3 business days for processing the withdrawal. Now I am waiting 14 days without any transparent and concrete piece of information. Support is not supportive at all. Could I ask you for help to receive my winning?

Resolved

zł1,980

Delay in payment and no reason is given

I requested withdrawal (500e) on 20.12.2025 and after 4 days of waiting on 24.12.2025 they cancelled my withdrawal.

24.12.2025 I put new withdrawal request, and the site is preventing me from making a withdrawal again.

I was in contact with live chat 24.12.2025 and they said they would do a manual withdrawal for me.

I haven't received any further information from them since then and I haven't received my money. The account verification page shows that my account doesn't require any further verification.

Resolved

€500