Complaint #8 ViperWin Casino

Casino withholding payment since July 23rd

By Sleepy11

3 months ago

Good afternoon.

I hope you are well.

I have three withdrawals pending with Viper; one from the 23rd July, another from the 24th July and another from the 28th July, totalling €1035 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Kind regards.

Disputed Casino ViperWin Casino

Reason Delayed payment

Amount €1035

Discussion

AskGamblers

• Support Team

1 month ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

1 month ago

Hi there.

I hope you are well.

I can confirm I have received the funds.

Kind regards.

AskGamblers

• Support Team

1 month ago

Dear @Sleepy11,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

ViperWin Casino

• Representative

1 month ago

Dear Sleepy11,

Following a review of your account in relation to your concerns, we would like to inform you that the last withdrawals was processed from our end on September 1, 2026. After that we do not observe any withdrawals attempted.

We trust that this information will assist in clarifying the matter for you.

Our team extends its best wishes for your future endeavors.

Warm regards,

ViperWin Casino team.

ViperWin Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $703

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

ViperWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 8 days.

ViperWin Casino Complaints

See all complaints for this casino

Withholding payment since October 10th

Good afternoon.

I hope you are well.

I have three withdrawals pending with Viper: one from the 10th October, another from the 13th October and another from the 14th October, totalling €1095 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal ', etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Kind regards.

Resolved

€1,095

Withdrawal delayed for 10 days

I would like to file a complaint regarding the excessive delay of my withdrawal and request your assistance in mediating this dispute.

My withdrawal has now been pending for **10 days**, even though ViperWin's own Terms and Conditions state that withdrawals should be processed within **up to 3 business days**.

I have contacted customer support multiple times. Each time I receive essentially the same response: they claim that the delay is caused by a high volume of withdrawal requests and ask me to wait longer. However, after 10 days, this explanation is no longer reasonable, especially considering their published processing timeframe.

I believe the casino is failing to comply with its own stated withdrawal policy. I kindly ask you to contact the operator, investigate the reason for this delay, and help mediate this case so that my withdrawal is processed without any further unnecessary postponements.

Thank you for your assistance.

Resolved

Problem with delayed withdrawal

Hello, I withdrew my money 1980 PLN on 18.02 and sińce then I cannot get any concrete piece of information from them when it is going to be processed. I gambled only with my money without bonus. Before making a deposit, I checked their regulations and there is a timeline 3 business days for processing the withdrawal. Now I am waiting 14 days without any transparent and concrete piece of information. Support is not supportive at all. Could I ask you for help to receive my winning?

Resolved

zł1,980

Delay in payment and no reason is given

I requested withdrawal (500e) on 20.12.2025 and after 4 days of waiting on 24.12.2025 they cancelled my withdrawal.

24.12.2025 I put new withdrawal request, and the site is preventing me from making a withdrawal again.

I was in contact with live chat 24.12.2025 and they said they would do a manual withdrawal for me.

I haven't received any further information from them since then and I haven't received my money. The account verification page shows that my account doesn't require any further verification.

Resolved

€500