Complaint #10 ViperWin Casino

Withholding payment since October 10th

By Sleepy11

3 weeks ago

Message on forum

Good afternoon.

I hope you are well.

I have three withdrawals pending with Viper: one from the 10th October, another from the 13th October and another from the 14th October, totalling €1095 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal ', etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Kind regards.

Disputed Casino ViperWin Casino

Reason Delayed payment

Amount €1095

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Sleepy11

• Portugal

2 weeks ago

Hi there.

I hope you are well.

I can confirm I have now received all of the funds.

Thank you.

ViperWin Casino

• Representative

2 weeks ago

Dear Sleepy11,

Thank you for bringing this to our attention.

We would like to clarify that the withdrawal requested on October 10th was processed on our end on October 26th (one day later than previously stated). Due to standard banking and payment provider processing windows, this may have caused this specific transfer to take a little longer to appear in your account.

Could you please confirm if this remaining payment has since been credited to your bank account, or if it is still missing?

Thank you for your continued cooperation.

Best Regards,

Viperwin Casino Team

Sleepy11

• Portugal

2 weeks ago

Hi there.

I hope you are well.

I have received €595, but €500 is still outstanding, as you can see from the attached screenshot.

Thank you.

ViperWin Casino Complaint Stats

Resolved 5 / 5

Avg. Amount $703

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

ViperWin Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 5 out of 5 complaints in this category have been resolved.

This operator's average complaint duration is 5 days, while the average duration across all operators is 7 days.

ViperWin Casino Complaints

See all complaints for this casino

Casino withholding payment since July 23rd

Good afternoon.

I hope you are well.

I have three withdrawals pending with Viper; one from the 23rd July, another from the 24th July and another from the 28th July, totalling €1035 outstanding.

I have followed this up by email, only to be fobbed off with 'We're working on your withdrawal' etc.

I have made a formal complaint, yet I have still not received anything.

I have attached screenshots showing all of the above.

I would very much appreciate your assistance with this matter.

Should you require anything more from me, please don't hesitate to ask.

Kind regards.

Resolved

€1,035

Withdrawal delayed for 10 days

I would like to file a complaint regarding the excessive delay of my withdrawal and request your assistance in mediating this dispute.

My withdrawal has now been pending for **10 days**, even though ViperWin's own Terms and Conditions state that withdrawals should be processed within **up to 3 business days**.

I have contacted customer support multiple times. Each time I receive essentially the same response: they claim that the delay is caused by a high volume of withdrawal requests and ask me to wait longer. However, after 10 days, this explanation is no longer reasonable, especially considering their published processing timeframe.

I believe the casino is failing to comply with its own stated withdrawal policy. I kindly ask you to contact the operator, investigate the reason for this delay, and help mediate this case so that my withdrawal is processed without any further unnecessary postponements.

Thank you for your assistance.

Resolved

Problem with delayed withdrawal

Hello, I withdrew my money 1980 PLN on 18.02 and sińce then I cannot get any concrete piece of information from them when it is going to be processed. I gambled only with my money without bonus. Before making a deposit, I checked their regulations and there is a timeline 3 business days for processing the withdrawal. Now I am waiting 14 days without any transparent and concrete piece of information. Support is not supportive at all. Could I ask you for help to receive my winning?

Resolved

zł1,980

Delay in payment and no reason is given

I requested withdrawal (500e) on 20.12.2025 and after 4 days of waiting on 24.12.2025 they cancelled my withdrawal.

24.12.2025 I put new withdrawal request, and the site is preventing me from making a withdrawal again.

I was in contact with live chat 24.12.2025 and they said they would do a manual withdrawal for me.

I haven't received any further information from them since then and I haven't received my money. The account verification page shows that my account doesn't require any further verification.

Resolved

€500